Banggood

I would not recommend Banggood for two main reasons:

1. While they claim to accept returns for any reason, they don't disclose in their terms that you have to send the item back to China, pay the large freight bill and Chinese import duties. Of course, few people will want to return their purchases under these circumstances.
2. They make it almost impossible to contact customer service. On their website they only give you a few choices in which you may contact them, but often none of those choices applies to your situation.

There really is no point and buying from them, because most of the items are available through US sellers (e.g. Amazon) that have better return policies and Customer Service.

Ordered an RC airplane. Arrived in a timely maner.
However, when assembling the parts, I found one servo not functioning properly, which would have resulted in a crash. Tried to get the company to okay a return / refund, without success. Finally went through dispute process with PayPal.
Finally, BangGood agreed to refund - only if I box, pay postage and ship to China. I am sure that will be costly, and time consuming. I don't feel I am responsible for any expenses since the product is defective. It is obvious BangGood wants to make returns difficult enough so many will give up on returns.
I would advise caution and be aware if something isn't right, be ready to do battle...

They advertise 1TB flashdrives but they are never there.Just lies too make you click the ads constantly on Chinese goods sites

Their publicity states that dispatches from the EU occur within 2 days, this is not true, I ordered 10 days ago and my order still hasn't been dispatched, I have contacted customer services 3 times and I am fobbed off with the same excuses every time, that they are working on it and that I will hear from them within 24 hours, I hear nothing, it is lies, lies, lies, I cannot wait at home indefinitely,How long does it take to process an order? They are not honest!

I made a purchase from this particular website which turned out to be a bad purchase. I purchased a mobile phone device which upon arrival appeared to be defective. It wasn't charging. No matter how many hours I left the mobile phone charging, it showed no indication of charging and no indication of operation. I spoke directly to Banggood customer service staff opening a ticket and the process ticked for days until the ticket was automatically closed without any help. Now I have opened another ticket and they have started telling me the same things they said to me in the first ticket before it was closed. The first ticket was closed because their last reply was: "we will update for you as soon as possible, please wait patiently" and I was just waiting... As you can see, the company in question has bad service and is fooling the customer by giving them fake hopes that he will answer him soon and this never happens until days pass and the ticket is automatically closed.

Be very wary, what you order you may receive something very different. I have been sent an item completely different to what is advertised. I ordered a mini roof cover, not a full cover for a large car which I was sent. When I contacted for a replacement for correct item or refund, they asked me to send sku number by mail. I emailed instead and their response was correct sku! But the item does not match what is shown in the ad or what I purchased. They have not offered refund or replacement.

Bought a smartwatch and realized after it was sent no chance of cancellation. When the package finally arrived I contact Banggood for a return label. Package never opened still in its original packaging. I followed their return policy knowing I would pay for the return postage. Jumped through all their hoops!
Took pictures of the unopened package and filed the request. They agreed to the return, that was 2 weeks ago. One excuse after another. Said they are waiting for a third party approval. I think this is their game plan. They try to wear you down and hopefully you'll go away. If it takes this long to get a return label that I never got to this date, how long will it take to get a refund? Refund? Slim to none! I'll take the hit! The watch is fine it didn't have the feature I was looking for. Unfortunately I found that after I placed my order.
Worst online retailer I have ever experienced!

Another cheap chinese company sending faulty product. Pathetic customer service, ticket no **************086, order no *******, paypal case id PP-R-GUH-******* i orderd a watch which was faulty, it had a screw missing and its not charging up, when i try to return it, their pathetic customer service did't listen, and thier fraud paypal partners are also supporting them, by not listening to the customer feedback, i lost usd 37.15 to them, request you to don't lose your hard earned money to these frauds

As soon as the order was received, we opened the package and saw that the product was missing from the manufacturer\'s packaging. We received an empty package without the product.
After properly informing customer service, I opening a ticket, they wanted to avoid the hassle and put me through a time consuming and complicated process because they don't want to lose their money.
Based on the video I took and recorded the moment when I open my package and it is clearly visible an empty package, without the product inside, I could also assume different things about the photo they showed me as proof that the product was inside the package. The conclusion is yours to make.

Disgusting company, defective product, I am outraged, customer support treats customers horribly. I won't be back.

Most of my transactions with this company have been either really bad or really good. Dont buy anything with narrow sleeves or narrow pant legs, unless you have a 10 year old child.
I have learned the hard way with clothes, coats, shirts, shorts, pants, etc that dont fit.
Pick loose dresses, loose elastic waist pants, wait for sales, and be patient. Buy 3 sizes bigger than you are.
Always use Paypal, they will intervene and refund you if they request to ship back to Hong Kong with tracking for $71. From North America when the pants were $25.
Communication is horrible. Automated and makes no sense.

My queries about product were unanswered but i still went ahead wt purchase coz i fell in love wt the bags. Didn't expected to receive a very poorly printed cheap looking bag. Not worth even half the price

I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products.

I've Purchased from Banggood several times and items have arrived fast. And have been excellent value & quality.

Customer Service is easy to contact using the mobile app and very helpful

I highly recommend them

I paid £260 for a 3D printer which is faulty and will not print, I have supplied all the requested information and photos of the faults that Banggood wanted. Pics show no printing progress after 12 minutes using the supplied file on the SD card and USB connection not working either.
All replies from them don't actually try to resolve the problem, just delay actually trying to resolve anything.
There is no meaning to their replace or refund policy because they seem to have no intention of honouring it.
They seem intent on becoming a disreputable and dishonest company.

I bought an electric scooter worth around €1000.
Integrated shipping with additional insurance to protect me.
Parcel arrived damaged and accepted with reserve. I assembled the scooter and it actually had a malfunction.
I promptly opened a ticket for assistance, but the ordeal began from there.
For weeks dozens of useless messages from assistance that always aimed to get around the problem.
I still haven't solved the problem and I paid for the repair at a service center at my own expense.
I consider it unacceptable that a new product with full warranty is not protected at all.
For this reason I strongly advise against BANGGOOD!

I recently purchased a dress as a gift. It arrived with a large ball of thread along an unfinished seam. I requested a refund/return for the item which cost $14.78. After claiming to lose pictures and stringing the matter out over a week, they offered $3 toward future purchases in lieu of a refund. After more emails, they refunded $7, claiming that they could not offer a full refund or return without explanation. I have all of the emails concerning this transaction.

After more than a month of not even receiving a working tracking number, i have to negotiate and convince the helpdesk person for a refund who was more interested in finding a easy way out... this happened on 3 different orders after paying 80 US$ in shipping. Still no refund

I have bough several things from this company and have not been happy at all. They send you pretty much junk or damaged products then they do not want to refund you! They also sell illegal products that they do not have permission to sell so if you are reselling anywhere you will get into trouble with the property owners, which happened to me.

Thier positive ratings, I believe, are faked. I have tried to leave feedback regarding products on their site and it would not let me so where are all the reviews coming from?

Here is a photo of my last order of goggles. They came all scratched you can barely see out of them and half the side plugs were missing on the goggles making them useless!

I ordered two identical drones from this company and paid for them both. They sent me only one. After sending them numerous e-mails, photos, videos describing and proving the situation, they finally sent me the missing drone after about 16 days. The service dept. is slow but they came through at last.

Ok -- but please, don't send so many advertisements, they really irritate me and could affect future purchasing... I'm just saying...

I am a grown adult. I can decide for my self when I want to purchase something on the internet. Aggressive marketing is insulting and make me not want to shop with such people any more

it was ok, nothing special

If you count on that it is China, it's quite acceptable. Long (but free) delivery times, with exception of mobile phones and tablets usually not caught by czech customs. I'm missing search by product number (when I want buy something again, selected from several similar items with varying quality and price).
When there is a problem, it gets eventually sorted out, but you have to be patient. It's a good idea to write in simple english because of extensive use of google translate on the Banggood's side.

I think I've spent over a thousand dollars on various items from Banggood. Sometimes they are impressive because I can get a product at a cheap price in about two weeks.

Other times their products are of exceptionally poor quality. Most recently I bought an LED light that only lasted six months. But guess what, Banggood will prevent you from posting a review of an item that you purchased more than six months ago. How are you supposed to know if a product is good in that short time?