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CARiD has a rating of 2.8 stars from 4,838 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CARiD most frequently mention customer service, credit card, and next day problems. CARiD ranks 9th among Auto Parts sites.
This company responds to reviews on average within 4 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
They couldn't help but returns they couldn't give me a credit even though it was the wrong part but according to CARiD it was the correct part but it was completely wrong. And I was going to be charged to restocking fee and receive only 1/3 of my
money back
I was a loyal customer but not anymore
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Had mirrors that would fit my vehicle.
Dear Douglas,
Thank you for your feedback regarding the trailer mirrors. We're glad to hear that you like them. Your experience is important to us, and we appreciate your insights as they help us improve our products.
Please check your email for details, and feel free to reach out if you have any further questions or concerns.
Thank you,
Consumer Relations
I ordered these bushwacker fender flares for me 2015 tacoma along with several other items. The Items showed up about a month later. I have a busy schedule so I wasn't able to immediately attempt the installation on my truck. But once I did I noticed that the supplied bolts/hardware were too short I called customer service and they told me that I am out of the warranty coverage and that they can't do anything about it. I went online and checked a couple forums and they had similar issues and were able to resolve it by ordering longer bolts. I did that and it turns out that the fender flares are not a good fit I have to bend and stretch them somehow as well as drill extra holes in my truck to get them to kinda fit. I am not at all happy with this purchase. I do not recommend that anyone buy this product from this company and manufacture. Plus there customer service is awful.
CARID customer service was not at all helpful and they do not stand by there warrenties. I was told because I was over the 30 days of purchase that there was nothing that they could do for me. I told them I am not trying to return the item that I was experiencing issues with the supplied hardware. Then the rep told me that someone would get a hold of me via email. They lied.
I have been ordering items from carid for several years.
Dear Ignacio,
We apologize for the challenges you've experienced with the fender flares.
The item you ordered is a made-to-order part, which requires approximately 4-5 weeks for manufacturing. This timeframe is indicated on the product page.
We understand your frustration regarding the hardware issues and the fit of the product. On 09/18, you requested an email address change, and all communications were sent to that updated address. We also sent an email to your old address for further clarification. Please check your inbox for details, and we are here to assist you further in resolving your concerns.
Sincerely,
Consumer Relations at CARiD.com.
On August 4th, I contacted CARID.com support through chat to seek advice on which grill to purchase that fits my van. They told me the grill fit and sent me a link to purchase it. On August 11th, I purchased the part using their own link, and when the part was delivered, I opened it to start the installation; the owner manual specified that it would fit my van model. I contacted customer service, and they asked for evidence, and I sent them a picture of the manual. After a couple of days, they admitted that it was their fault. And said they were going to send me a label to send the product back in 2 or 3 days. After a couple of weeks, I reminded them to send the label. Finally, on September 17th, they sent me a label that was for their own record and said I needed to pay for the shipping. That is not acceptable; it was their mistake, and they have to pay for the return shipping. And reimburse me for the part and the shipping on the purchase I had to pay.
Dear Javier,
We sincerely apologize for the frustration you've experienced with your order. We understand the importance of receiving the correct part and the inconvenience caused by our error. It’s regrettable that the return shipping label was not processed correctly, and we appreciate your patience as we work to resolve this matter.
Please check your email for details, and feel free to reach out if you have any further questions or concerns.
Thank you,
Consumer Relations
I suffer from color blindness and it was difficult to match my floor mats. I sent in pictures of my old mats and my customer service representative made a perfect match. I put the new mats in my Cadillac and the interior was just beautiful. Thank you
I searched a lot of companies and carid had the best color selection and the quality of the mat's were unmatched.
Dear Jerry,
Thank you for your kind words! We're thrilled to hear that you found our service efficient and our communication clear. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
Thank you,
Consumer Relations
I'm a mechanic with over 35 years of experience in buying new parts. Never have I experienced a better website to purchase from. All parts are as shown on the the site and delivery is quick and on time. The website is user friendly and has a wide variety of options when buying a part. Not to mention all parts are very reasonably priced with name brand manufacturers. CarID. Com is and always will be my online go to place for auto parts.
Easy quick and accurate..
Dear Darren,
Thank you for your kind words and positive feedback! We appreciate your loyalty and are glad to hear you've had consistently positive experiences with our service. We strive to make finding parts as easy as possible, and we're glad our efforts have been successful in your cases. Your positive feedback means a lot to us.
Thank you,
Consumer Relations
Needed window sills for my 2010 Nissan Titan XE club cab. The window sills(4) were exactly cut, and easy to install. Each sill had 3M adhesive backing. Peal and stick over existing window sill. Polished steel looked good!
Good customer service.
Shopping for the window sills online, found these. They were a good find.
Dear Tom,
We're thrilled to hear you found our product easy to use and understand! We strive to provide our customers with high-quality parts and excellent service, and it's great to know we met your expectations. Your positive feedback means a lot to us.
Thank you,
Consumer Relations
I called to ensure proper ordering. The rep took almost a half hour to ensure I got the right part and even did further research while we were on the call. Great customer service and got the correct part.
Dear Derrick,
We appreciate your kind words and are thrilled to hear that you find our service reliable and punctual. We strive to provide exceptional service and are glad that we have met your expectations.
Thank you,
Consumer Relations
You didn't list the part(s) I purchased. I've had 40 deliveries for needed truck parts. So far, I have had minimal issues with everything and everyone I've bought from. 1996 Ford f350 powerstroke restoration parts.
Availability
Dear Stanley,
We appreciate your kind words and are thrilled to hear about your positive experience with our store. We strive to provide our customers with the best possible service and selection, and it's wonderful to know we met your needs.
Thank you,
Consumer Relations
I called the phone number and told him what I needed and the pictures was very misleading, I ended up with the rear portion only of the ladder rack. Why would anyone want to buy only the rear ladder rack and nor the front section to make it useable?I had repeatedly asked to make sure I was buying what I needed, and he assured me, contrary to what you previously reported defending him.
Sad, with them supporting their salesman, who obviously did not know the product line. I was told by another distributor of that product line, that you were not an authorized dealer and only buy pieces and discounted stocks.
It looked like you were a legit company that knows your products. You sure do not know the ladder racks and what is needed for the proper and full sale.
Dear Randy,
We are sorry to hear there was confusion with your order.
During the original call, the sales specialist advised the kit part number 4095L-1 was required to complete the install. We have noted your account and are happy to place the order.
Please give us a call so we can ship this to you right away. Our number is 800.505.3274.
Thank you,
Consumer Relations
I got what i asked for. Shipping was great. Actually received my parts earlier than expected.if you believe that. Plan ahead, use these guys to get your stuff.
A friend recommended CARiD. Im glad they did.
Dear Richard,
We appreciate your kind words and are thrilled to hear you found our prices, availability, and shipping times to your liking. We strive to provide our customers with a seamless and positive experience, and your feedback is invaluable to us. Thank you for choosing us!
Thank you,
Consumer Relations
Item received was not new, but must have been a product previously returned. Customer support reviewed the purchase and issued a full refund. Thank you!
I’m done with this company!
I never will again!
Dear Jason,
We are sorry to hear about your experience with your parts. We strive to ensure our products are accurately represented and delivered in excellent condition.
Please reach out to me via email at the following address: support@carid.com. Include "Feedback Attn: Mila" in the subject line along with the order number associated with the used part. I will immediately review and provide the best possible resolution.
Thank you,
Consumer Relations
Did not receive initial purchase confirmation or shipping confirmation by email. Only received this after calling Carid customer service and demanding it.
Had to demand purchase and shipping confirmation.
Easy to find part sought.
Dear Michael,
We apologize for the inconvenience you experienced.
Our system is designed to automatically send shipment notifications, but sometimes these emails can end up in your spam folder or are lost. We appreciate your feedback since it helps us improve our communication processes.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance.
Thank you,
Consumer Relations
Very pleased with the purchase of clearance lights for our truck. They were exactly what we expected and was a excellent replacement for the old ones.
Because they had what we needed at a good price!
Dear Servant,
Thank you for your kind words! We're thrilled to hear you were happy with our prices and inventory. We appreciate your business and look forward to seeing you again soon.
Thank you,
Consumer Relations
CARID was great everything was as described and the shipping was fast, just not to impressed with the exhaust system. I thought it would be louder, it isn't much louder then the stock exhaust.
Know people that have bought from CARID before and have been satisfied with them.
Dear Troy,
Thank you for your kind words! We're so glad to hear you had a positive experience with our website and product delivery. We appreciate your business and look forward to serving you again in the future!
Thank you,
Consumer Relations
Easy to find the right part. Easy to order. Quick delivery. Part fit perfectly. (I ordered a bumper)
Installation was just as simple as the ordering process.
Would love to respond but I don't know what the product was. Please contact me and tell me what the product is.I know by the item, not so much by the seller.
Your sales person was a tremendous help finding the rims I wanted. The original rims I wanted were not available in a set of four. He found a set for me that was similar and so I am well pleased
My grandson recommended Cardi based on his experience buying a set for his truck
Dear Edgar,
We're so glad to hear you had a positive experience! It's wonderful to know that Jarred was able to provide you with the assistance you needed. We appreciate your kind words and will share your feedback with our team.
Thank you,
Consumer Relations
Service was quick and product fit perfectly. You tube video was helpful for installation. Was easier than I expected. The headlights fit just like OEM
Very happy to have truck look like new.
Prior experience with products they carry and quick service.
Dear Keith,
We appreciate your kind words and are thrilled to hear that you had a positive experience with our headlight replacement. We strive to provide our customers with high-quality parts and excellent service, and it's great to know we met your expectations.
Thank you,
Consumer Relations
I have bought parts from a few years back, and returned again coz they are reliable, accurate and low prices with occasional rebates with parts ordered. Parts came sooner than promised date.
Over the years that I ordered parts from them, I've always been a satisfied customer. Prices are lower than competitors. Fast delivery.
Dear Jude,
Thank you for your kind words and positive feedback. We appreciate your loyalty and are glad to hear you've had consistently positive experiences with our service.
Thank you,
Consumer Relations
The part I ordered came quickly and was the right part. The salesman I talked with was very knowledgeable and friendly. I would definitely order from them again.
They had the part I needed in stocked.
Dear John,
We appreciate your kind words and are thrilled to hear about your positive experience with our customer service and delivery speed. We strive to provide our customers with the best possible service, and your feedback motivates us to continue doing so.
Thank you,
Consumer Relations
Great price and great shipping time, just an fyi, the new resonator have a different sound then the OEM maxima exhaust, but the savings make it all worth it
Mechanic recommended
Dear Christopher,
We appreciate your positive feedback! We're delighted to hear that your order arrived quickly. We strive to provide our customers with a seamless and enjoyable experience, and it's wonderful to know we met your expectations. Thank you for choosing us!
Thank you,
Consumer Relations
Loved the grill but after its assemble all you could see was radiator!
I wish I had more info on ordering the full package
Not sure, they had what I liked!
Dear Eleanor,
We apologize for any inconvenience this may have caused.
Your feedback is crucial in helping us improve our product instructions and overall customer experience. We appreciate your suggestion and will work on providing clearer and more comprehensive details in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team for assistance.
Thank you,
Consumer Relations
I received the part I needed. Once I looked up on YouTube how to install it, it was easy. Maybe include instructions?
Google search
Very satisfying. Very easy process to deal with. I was able to navigate the website and find exactly what I wanted.
After researching my purchase I found Carid the easiest to deal with. I also felt confident that if I did have any problems I could reach them easily.
Dear Harry,
Thank you for your positive feedback! We're delighted to hear that you found our website easy to navigate and that you were able to locate and purchase the items you needed quickly. We strive to provide a seamless and efficient online shopping experience for all our customers, and your feedback motivates us to continue doing so.
Thank you,
Consumer Relations
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Adrian,
We are sorry to hear about your experience with the part you ordered.
The item ordered is OE# restricted and is designed to replace a specific factory unit. We encourage customers to verify the OE# with the local dealership for accuracy.
Please check your email for details, and feel free to reach out if you have any further questions or concerns.
Thank you,
Consumer Relations