XIDAX

Experience was exceptional from the time I started doing research to the time I checked out. Tanner was highly professional, responsive, and very knowledgeable on the entire process as well as all of the build questions I sent his way. Thank you for everything Tanner, I am grateful for the experience and excited to go down this journey with the Xidax team! Please also pass along my gratitude to the engineers that will be building out the system!

My experience with Tanner was great! He called right away when I was approved for my Progressive Lease and asked me what all he could do to help me. I was at work and asked if we could take to conversation to chat, and he obliged. I had a really tight and strict budget and Tanner did a great job to make sure I got what I needed at the right price. My whole experience will definitely make me want to tell my community about this great company. A billion kudos to Tanner, he needs a raise for sure.

I had the pleasure to work with Tanner and I was immediately greeted with quality customer service. There was no wait for support, and He was very informative as I was browsing the sites selections. Ultimately, I ended up sending him links to what I was looking for and very quickly he sent me a link to the exact built I wanted. Tanner even assisted me through the checkout process and reassured me of the Lifetime Warranty and how this is the best deal for the money. I appreciate the personalized experience.

These guys an gals are top notch, I had questions before I even started putting it together an they answered them all in a flash. I had problems with potential shipping options they worked tirelessly to get it done. I couldn't be happier with my purchase and amazed with a level of customer serves I've never seen before.

I researched many PC makers in the market and decided to follow a hunch and go with XIDAX... I was not wrong!
The online chat experience was great, I had a lot of questions which were answered in a timely and polite manner; the agent was not trying to sell me something I did not need. He hooked me up with a Veteran discount (Thank you!)
Tracking my order was easy and was able to get updates via the chat function.
The rig was delivered on time and in perfect condition, I simply unpacked and powered it up without any issues.
Thank you XIDAX for making my buying experience easy and very rewarding!

This is my second computer I've bought from Xidax my first computer lasted over 9 nine years. This time around Spencer was my sales rep and at first we were talking about the pre built. However after talking about it he realized pre built was not exactly what I was looking for. So created a custom build to fit best what I wanted from my pc. I will not be buying from any other computer build company.

The Product Specialist Cody in chat help was quick and got me what i needed. Had order processed in no time.

I have this far had an amazing experience with this company. The website interface is amazing for doing a custom build. I had a little issue of getting ahold of customer service this week but once i did i can see why. I had the Pleasure of speaking with Tanner who made the process of redesigning my order and getting me the rig i want for an amazing price a breath of fresh air. It was by far the best customer service experience I've ever had in my life. Tanner was polite, courteous, and an expert at what he does. Throw a parade in that guys honor.

I configured and purchased bought my second Xidax PC a little over two years ago. About a year after, I began experiencing crashing / BSoD problems when gaming. Sadly, Xidax support has just plain left me hanging and I've now got a 2-1/2 year-old rig that's just not good for its intended use. I've submitted countless screenshots and performed every test they've asked me to over the past month and they've basically just left me hanging without any real attempt being made to solve the issue.

I'm more or less forced to buy a new system for gaming, and I can tell you it is NOT going to be a Xidax PC this time due to the lack of support - support that is touted as being so fantastic, and was a big reason I chose Xidax in the first place.

On another note, while the idea of fully configuring your own system was intriguing, in the end, the need to select all the various components just goes overboard. As a gamer of course I want the ability to choose my processor and graphics card, but the other options you need to choose border on the realm of the ridiculous. Type of fans? Grade of thermal paste? You can't be serious. If I wanted to bother with these kinds of minor details I'd just build my own system.

I wasn't sure what components was needed and worked with Tanner to help spec out and review my build. He was extremely responsive and really took into account what I was looking for/needs, and any budget concerns. His knowledge and explanations were extremely helpful for helping me decide what would work best for my needs. We discovered an issue during checkout with one of the promo's that wasn't properly applying the discount and he immediately jumped to a workaround solution to make sure everything was taken care of! Tanner was amazing and his support made the build and buying process extremely quick and easy!

So back in Dec 2017 I bought a very Expensive computer ($6701. 00) from them that had dual graphics cards and 56GB ram and it was supposed to be the latest and greatest for that moment in time. Well I had to send it back 3 times... First time was soon after I got it and the second a year later and the third a year later... When you send it they want you to send it in the original boxes that you received it in... So yes I kept mine and well when they returned it the third time someone decided to just throw it in a box and tape it up and no real protection in it. So I didnt sign for it... They built me a new one that they said costed 4'757 to build but when i priced out everything they were doing it was 3500 only and i tried to dispute but they said that what I had was equivalent to what they were building. I doubt it... Well... This one has probs... And it must have heated up so much the tempered glass shattered. Keeps Shutting down for no reason. And they still have not contacted me about why this would happen.

The Fat Electrician from YouTube said he was sponsored by Xidax. I've only had consoles and have been wanting a Pc for some time and I loved everything TFE has recommended so i checked out their store liked what I saw and they walked me though what I would be looking for and any questions I had they would answer them regardless of the question

So I am going to begin by saying that Spencer is an amazing Sales Rep and hooked me up with the perfect PC, I had an issue with UPS breaking my new monitor that was ordered as well and Jesse was able to assist me in getting it sent back and replaced. Absolute legends.

Excellent experience. The layout of the website helps a lot. I opted for a pre built and I'm glad I did solid machine and solid transaction

I did not feel like this was a sales call it was more like a personal shopping experience. I also do not believe that there was any attempt to forcibly upsell based on my requirements. I appreciated the professionalism of Tanner in helping me make the decision.

I've always wanted a gaming pc but never knew where to start. I hopped in a stream and saw a logo for Xidax and when I asked the guy about them he wouldn't stop talking about how good an experience he'd had with this company so I figured I'd have to check it out. When I got to the site I was a bit confused and really had no idea what I was doing but the chat window popped up and one of their sales agents walked me through everything step by step and made the process a LOT easier. I don't remember who the original rep I spoke to was but at this point I've probably talked to them all, I got a pc I would have never dreamed I'd own and it runs flawlessly, I couldn't be happier with my purchase and I'm hoping to be an affiliate like the streamer who recommended them to me. I can't say enough how much this company made me feel cared for and how far they went to deliver what I wanted. YOU GUYS ROCK, THANK YOU XIDAX!

So, I got myself my first gaming desktop through these guys. The computer is so far running just fine with the exception of one of the fans. So far I'd brought this to their attention three different times but they don't seem to be interested in replying to me about this issue at all.

Oh, they're super nice to you during the sales process but then drop off the face of the planet if something goes wrong? I went with Xidax because I didn't really have a choice. My laptop was crapping out and it was just time for a new system but so far... I really hate being ignored. Especially considering this is an almost $2K system, brand new, and should NOT be having issues right now as far as I'm concerned.

Just be aware. They may not work with you after you receive your computer.

I was tired of wasting money on basic store bought laptops that couldn't compare to my desktops performance and since I travel quite a bit I wanted to actually invest wisely this time. I found Xidax and started looking through their site and after reviewing every laptop and option I made my purchase. The site was very easy to navigate and the process of picking the components I wanted was simple and it was a bonus that there was a chat option to help through any part of the process. The process for applying and qualifying for financing was easy and quick as well. When I realized I had made an error when choosing my features Xidax customer service team was on top of it and resolved my issue immediately and answered any questions I had. I received my awesome laptop a few days later and I can honestly say it was better than I had expected! I'm having fun messing around with everything when typically I dread having to boot up my laptop. You are in good hands with Xidax and I will highly recommend them to anyone I know who is looking for a new laptop or desktop!

I'm very happy with the components I got for the price; most other places I looked would have been several hundred more for similar specs. When I received the PC, there were some major issues that I was not able to solve myself since I am not much of a tech person. Luckily, I was able to reach out to support and, while it did take longer than I would have liked, they were able to fix the issue in a way that I was happy with. Now, the PC is comfortably running demanding games and software. Overall, I would recommend Xidax to most people as long as you don't mind doing a little bit of your own quality control before you boot the thing up.

Well I was on the flop about which pc company to go with to build my next computer, though great computers. My Alienware's are no longer cutting it for me. I reached out to Xidax first since I had recently watched a video on a build they did for Matt@ Demolition Ranch. Shane was the first agent I had the pleasure of dealing with, and actually dealt with for about 5 hours through out that day. Going back and forth through different companies and build sheets the one thing that stood out to me the most was Xidax was the only company where I was able to talk to a live person through chat... the WHOLE day. Shane promptly answered every question that I had as well as made some recommendations on a few things with the custom build I was working on the website. Told him that I wanted to have the computer by a certain day and he assured me that I would receive my build with a certain amount of days as well as receive live updates with build photos and to my surprise it arrived 2 days earlier than it was supposed to. I've had my build now for about a week and a half and have downloaded and played well over 20 different games on it with no issues what so ever. Even today when I made another order Cody's customer service was Top Notch. The build, the warranty, their Customer Service, their shipping/Packaging... was all exceptional and more than I could have hoped for. I was so worried with all the horror stories about shipping companies throwing packages out on the porch that I would receive a beat to death PC but there wasn't even a dent in the box! Without a doubt if I ever order another desktop or laptop at that matter Xidax will always have my business.

I have come to talk to the customer service several times as I have yet to settle on a build and I had Andrew remember my request from the previous times even though I had forgotten it and it goes to show much they value their customer service.

I am overjoyed with my recent purchase from this Xidax! They crafted a one-of-a-kind computer that is an absolute masterpiece. I can't speak highly enough about Spencer, the sales representative who guided me through the process. His knowledge, patience, and enthusiasm were truly impressive. Thanks to him and the Xidax, I now own a computer that is as unique as it is powerful. Shout-out to Spencer and the entire team for an exceptional experience!

Let me start off by saying I enjoy my PC from Xidax, and customer/IT support have been really helpful. However, there needs to be improvements made when shipping their products.

Upon receiving my PC for the first time, the GPU was completely ripped out of the PCIe port, damaging both the card and the port. The puff pack that they had placed inside the computer to keep the components safe had evidentially either not been put in properly, got too hard, or was knocked out of place. They requested that I sent back the entire build, which I had done.
The entire repair process took 3 additional weeks for me to receive my computer a second time, making it take in total 2 months to receive a fully operational computer... sort of.
This time the packaging was awful. The outside box had very noticeable damage, there wasn't nearly as much protective gear around the internal box, and the front of the tower case had been broken. The repair team also forgot to put the rest of my order in the box! Leaving me with only the tower. No power cord, manuals, paperwork, wifi extender, etc. If I didn't have multiple PC's in my home, I would have NO WAY to power on the computer to preform a quality check to see if any more damage has been done or if it was just the case, but thankfully I do and just took another power cable from another computer and ran some benchmarks, nothing else was damaged.
I'm waiting to hear back from their support team for the second time now to see what they're going to do about this. I have had nothing but positive experiences with the company themselves, they've been nothing but helpful and it pains me to see their products being mishandled and forgotten to be shipped.

Their lifetime warranty and shipping guarantee makes all of this free, however possibly having to go 3 months after purchase for a computer I could build myself in 30 minutes is insane.

This company has good potential. Their sales team is extremely helpful, as well as their customer service. Everything has been taken care of promptly, but their IT team needs some serious work done to them.

Would I recommend this company to a friend? Absolutely not. Until they make some serious changes in how they handle returns, stay away from this company.