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Yext has a rating of 4.2 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings, and great experience. Yext ranks 18th among Marketing sites.
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My food was great, hot, fast! The manager Mystical checked on us how the food was and offered us more breadsticks! Love this place will come back!
It all started because I wanted my business to appear on Alexa. To do that it has to be on Yahoo. To get on Yahoo you have to be on Yelp and use Yext because Yelp may or may not send your listing to Yahoo. Yelp is worthless anyway because nobody uses it. So, Yext will charge you at least $500 for it's lowest level listing to get you on such coveted sites as "hotfrog" and "citysearch" which again, no one uses anyway. You run a search of your business with them and they show you all the sites you are not listed in, or something is wrong with your listing, even though you know it's not true. For instance, I knew I had a strong Google, Facebook and Bing listing, but Yext said I didn't. So, I figured, what the heck, I will fork over the $500 this one time and see if it makes a difference. They show that within 24 hours nearly all of the sites are now updated with my information. About a week later I go to one of the sites and it prompts me to run a search for my business. Guess what? I am not found, so they will scan my listings for me. And wow! My business is missing from all the big sites, like Google, Bing, Facebook, Twitter, and... HOTFROG! And all I have to do is sign up for YEXT to improve my business rankings. So, this is an endless cycle they have you running around in never to return. You need Yext no matter which way you go - only Yext can save you. But guess what? Yext doesn't do squat. Alexa still can't find my business when asked for a local recommendation but she can give my address when asked for by name. Then again, who uses Alexa for directions? People use Apple or Google maps and my business has been on there for years. So, audios Yext.
It all started because I wanted my business to appear on Alexa. To do that it has to be on Yahoo. To get on Yahoo you have to be on Yelp and use Yext because Yelp may or may not send your listing to Yahoo. Yelp is worthless anyway because nobody uses it. So, Yext will charge you at least $500 for it's lowest level listing to get you on such coveted sites as "hotfrog" and "citysearch" which again, no one uses anyway. You run a search of your business with them and they show you all the sites you are not listed in, or something is wrong with your listing, even though you know it's not true. For instance, I knew I had a strong Google, Facebook and Bing listing, but Yext said I didn't. So, I figured, what the heck, I will fork over the $500 this one time and see if it makes a difference. They show that within 24 hours nearly all of the sites are now updated with my information. About a week later I go to one of the sites and it prompts me to run a search for my business. Guess what? I am not found, so they will scan my listings for me. And wow! My business is missing from all the big sites, like Google, Bing, Facebook, Twitter, and... HOTFROG! And all I have to do is sign up for YEXT to improve my business rankings. So, this is an endless cycle they have you running around in never to return. You need Yext no matter which way you go - only Yext can save you. But guess what? Yext doesn't do squat. Alexa still can't find my business when asked for a local recommendation but she can give my address when asked for by name. Then again, who uses Alexa for directions? People use Apple or Google maps and my business has been on there for years. So, audios Yext.
Tip for consumers:
Run away from Yext. You do not need it.
Products used:
online services
You know what is FASCINATING? Yext is a directory and reputation management business yet they are strategically hidden online. Their Facebook page doesn't allow reviews. They have no Google business listing to also screen reviews. Now I know why and you should too! So we are left with third party smaller platforms that luckily give people a voice to help inform future buyers.
First off, please note that you have to provide cancellation within writing 30 days prior to the end of your contract. If you do not, Article 3.1 of the "automatically renewed" contract will lock you in for another $6000+ ($3000 bi-yearly) annual fee. There is absolutely NO GRACE PERIOD to reverse the charge. So if you don't put an automatic reminder on your own calendar or renewal emails go into your spam folder, you're screwed.
When you try to request a refund 2 days after the renewal, they say "Sorry. Article 3.1 has locked you into a new contract." So shady and such a poor business model by Yext. This wasn't a customer coming to them 6 months in. They were contacted the day it was reflected on the bank statement. My advice, if you are signed up with Yext already... contact them to disable automatic renewals so that you don't end up in an expensive vicious cycle of renewing bills and renewing contracts. But my better advice is to support another service that makes honest money from people who actually need the service and doesn't have to take advantage of people. We will be looking into Moz Local, they will let you pay by client listing while Yext makes you sign up for a minimum.
Thank you for leaving a review, Elaine. We strive to give our clients advanced notice of their account renewal and are working on ways to improve the process. We'd love to get in touch to hear more about your experience. We'll reach out to you directly but you can always reach us at support@yext.com.
My food was great, hot, fast! The manager Mystical checked on us how the food was and offered us more breadsticks! Love this place will come back!
After we paid 100s of dollars, they just disappeared, and with over 20 requests from their site and countless calls and text to the agent that sold this system to us. We have NOT got one call back to help finish setting us up.
Tip for consumers:
If you are needing help with your company and not an internet savvy, do not use this company to help you set up the system that you pay for.
Products used:
We have their system that we paid for and we do not know how to use it. we put in 20 services request. Countless calls and texts to the agent that sold this to us.
Hi there. Since we had escalated your feedback, we are glad you were able to connect with our wonderful Support team. We leave no client behind and it's great to see your account set up and your concerns resolved. Please reach out if you need anything else.
I went to Fazolis for lunch and I received the absolute best customer service I have ever had there. The lady whom I assume was the manager brought color pages to our kids refilled our drinks took our dishes and brought us breadsticks. This is the place to be if you want excellent service it is well worth the stop in. Thank you Fazolis
I just want to update my address for maps and I get rude $#*! emails from this company. I got a call saying I needed to pay, to update my listing. This company is garbage. I go online and set up an account but can't make any changes there either.
Hi Michael, we'd like to connect with you directly. Please reach out to our support team by using our contact form at https://help.yext.com/hc/en-us/requests/new. Please provide your business name and phone number so we can verify your account and provide the best guidance on how to update your listings.
Every time I speak with one of their reps, it seems I get nothing but grief. I was recently on a conference call with 4 of them. They promised to finally combine my 2 accounts that I've repeatedly requested for 3 years now. I also told them I was not interested in buying blocks to save money and was happy with my buy as I sign clients up. What did they do? Well, without notifying me, without first invoicing me, without any communication whatsoever, they charged my credit card $12,973.33. So sick of their games.
* Yext attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Steve, thank you for bringing this to our attention. A full refund has been escalated to our billing department. Thank you again for reaching out.
Does anyone know how does Yext verify the Merchant address and Phone #? Let us assume that I am a business ABC with XXXXX98 phone number however just to take advantage of/ruin reputation of other business I list my business as XYZ (more popular one). Does Yext verify this data and if yes, how long does this take? Have you come across any clarification by Yext on this?
We have reached out to you privately to personally address your comments and concerns.
Please don't hesitate to reach out to our Support Department directly with any questions at 888-921-8247 from 9am-5pm, Monday-Friday ESTw...
I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are tough times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.
Hi Rich, thank you for taking the time to leave us a review. We apologize for the experience you had with the team. We strive to give our clients advanced notice of their account renewal and are working on ways to improve the process. We'd love to get in touch to hear more about your experience. We'll reach out to you directly but you can always reach us at support@yext.com.
I normally wouldn't leave such a horrible review of an online business but I do wed development as well as SEO and this is just a bunch of poop. They list you in web sites that almost no one uses, some of the sites where actually going out of business until they were placed in the Yext arena.
It's a scam. If it was a good thing they wouldn't constantly send out huge amounts of SPAM begging and attempting to have people purchase.
Web Developers and SEO specialists do not use them, if you were the average Joe or business don't waste your time...
Let me put it this way. If it wasn't for the amount of SPAM you get from them you wouldn't even know they exist. It proves how useless they are.
Things were a little confusing after my companies Yext purchase. There was no receipt and I didn't receive a login after processing the credit card. They redeemed themselves with their customer service over the phone and I was granted access to our account quickly. I'd like to thank them for their help!
Thank you for your review. We're happy to have you as a customer, and glad our Customer Service Team was able to help you!
After reading these previous comments and reviews regarding Yext, I've gotta say that I'm considering starting a class action lawsuit against Yext and how they operate. I truly believe there is some form of extortion going on here. Also, Yext has partnered with Yahoo, which makes it difficult to get control of your own listing. They will not assist you if you don't pay them. They have a monopoly on directories and as a business owner can't do much about it.
And as a previous reviewer mentions, it's true, it is interesting that Yext barely has an online presence, when online reputation is the service that they claim to offer.
I don't even know where to start except that Yext has hijacked my client's listings. They will not let you have control and although they have me in a contract for the year for $2000 and will not release me from it, I've pulled all my clients from their platform.
The Yext service is meant to help you get your clients NAP listed correctly on local and relevant directories, 6 months later in a contract with Yext and all of my clients still have numerous directory listings that are incorrect.
At this point I'm wondering what exactly I'm paying for? Seriously, what am I paying for when this is the only service that they offer, and my clients still have many inconstant listings?
In addition, on more occasions than one the Yext platform has jumbled up all of my client's information. By this I mean, every client account that I had listed with Yext was pushing out info associated with other client accounts.
Ex. GMB listings of my clients would have a completely different businesses website and or company description info or contact information, from other clients of mine listed with Yext. I KID YOU NOT! This is the complete opposite of what I'm paying them for. I've had to spend hours of my own time correcting this, only for it to happen again.
I sent numerous emails with details and links to Yext support and my account manager regarding this, asking for help and for explanation and nobody was ever able to help me or explain. They dropped the ball both times. Nobody could provide an explanation. They left me on my own to correct it and manage it. Yext support has been disappointing on every inquiry since being in partnership with them, except once.
Another bit of information to point out is that I get numerous weekly emails informing me that portions of the Yext platform are down. I mean these are regular notifications. I just got two, right now.
Yext is seriously the worst. I would not recommend this company/or service to anyone. I consider this review a public service announcement, hoping I can save some other business owner from falling into the trap that I did with Yext.
Again, I am a paying customer of theirs and feel that partnering with Yext is the worst business decision I've ever made. There are several other tools out there that will do what Yext does, that are far more professional, efficient and successful in getting the job done.
Hi Kelly, thank you for your review. After having read your review and past interactions with the team, I apologize that we failed to meet the expectations of you and your end clients. While I see that you have already canceled your services with us, I do want to share that we are taking steps to improve our platform and our service offerings to enhance the experience moving forward. Thank you again for reaching out, we appreciate the feedback.
Started with Yext in 2017. It was ok and it was a resource I needed to generate more business with. Watch out for the auto-renew as it's difficult to cancel with YEXT as there is absolutely no live contact, no email nor phone to cancel! Disputed with my credit card company but it may take up to 90 days for a possible refund!
Hey D. Y., we want to clear up any issues with your account and its renewal as quickly as possible for you. Please contact us at support@yext.com so we can speak with you directly. We know these are trying times for everyone. Our goal is to support businesses in any we can and look forward to resolving your concerns amicably.
This company tries to get you to sign up with them. They don't do what they promise in the first place, and if you ever leave them all the listings they've created for you are owned by YEXT so, If you ever need to update or remove this listing in the future, you CAN'T! You are stocked and there is nothing you can do! In addition to that, you not getting a customer support if you are not paying this company, they act like jerks if you are not their customer anymore.
Taylor, we appreciate the time as well as the effort you made in sending over the list of publishers are you trying to update your listings on.
Yext does not have control over any of these listings. Each of the sites has control. Once you cancel your Yext subscription, we remove our locks and whatever information you last updated is what stays there unless the listings provider changes them.
We do not own the information and we do not own the publishers. Only the business owner or the publisher can update the listings. It is up to each of the individual publishers if they would like to give the business control of their listings. These are not in our control.
If you have any other questions on how that works, please don't hesitate to reach out to support@yext.com.
Yext manages Yahoo's search engine. For month's now they have listed my business hours incorrectly. Trying to reach someone who can fix that is so far for me impossible. Yahoo directs you to Yahoo's own website who then after a few frustrating phone calls directs you to Yext. After a pleasant text interaction they were able to direct me to register to claim the free listing. Easy enough however they don't have a place to enter business hours unless you pay them. They stopped texting me when I declined to upgrade and puchase the service. I might have looked at their product if they had been willing to help me with my issue.
Thank you for reaching out about this, Chris. We apologize for the back and forth and inconvenience regarding this matter. We have reached out to our team about this situation and have discovered that the Yahoo listing in question is live and displays with the correct information that is currently in the back end of our system. This was provided via Yext Partner DexYP with whom you work. Since you are working directly with DexYP, we recommend that you reach out directly to them for any additional questions, including incorrect information appearing on listings and login information. We hope that this helps, and if you continue to have any issues, please contact us at support@yext.com.
It has been the best marketing decision that I have made since in 2014. It has improved the marketing of my program by 100%, and every year it is worth the investment. It's a great system for any business, and yours too.
I have not received much traffic from Yext regarding referrals. So, I have little experience on rating at this time. Need to be more effective!
Hi Ed,
While Yext is not a referral service, our support team does know some best practices to help your listings stand out and see better results in terms of searchability. Feel free to give us a call and we can walk you through them! Our support team can be reached at (888) 921-8247. We are here Mon-Fri 9am-5pm EST. You can also check out the great help center located on the bottom right of the overview page of your account!
Best wishes,
Supervisor of Client Support - Yext
This people are very dishonest please do not hired them for your Bussines or you will lost your money!
I have a account with them and they did nothing for my bussines even Google recommended me to ask for my money back and I did but they send it to a wrong bank account and I lost my whole $449.00 please if you dont want to lost your money do not hired this company they are very disrespectful and manager are very bad costumer service. After i lost my money they did apologize and said that was a mistake from the agent and offers me another packets for my bussines ridiculous ahh
Thank you for bringing this to our attention. We apologize for any miscommunication and inconvenience. Our Support Team looked into this issue, and found that Yext sent reminder emails for upcoming renewal dates, a manager reached out, and the company refunded you the prorated amount. If the issue is not resolved, please email support@yext.com.
If you have a question on a charge they have made to your credit card, they will NOT talk to you on the phone. You can to email them at Customer NO Service or dispute the charge with your credit card company.
Hi Steven, we want to make sure your concern is taken care of as soon as possible. In order to connect with you directly and take next steps, please email us at support@yext.com with your business name and any pertinent details. Thank you.
The subscription did not do a damn thing for our web visibility. Here is the info on our Analytics from YEXT:
"There is no data in the range you have selected.
If your account is new, wait a few weeks for data to become available.
Otherwise, try changing your selections above."
This is the response after 11 months of service.
It's a shame that our company even has to take the time to write this review, but after looking at the others it seems to be a consistent pattern of how Yext deals with their clients and try to keep you on a contract that they didn't even fulfill.
We were left hanging for weeks to learn the program and receive help from their "experts" yet - they fail to deliver. We decided to test on our own and luckily we were able to manage it briefly... but afterwards noticed the value was something we could do ourselves and didn't feel the need to proceed forward.
Were hoping our company's review will be taken seriously for anyone to consider them and be sure to write more reviews on other platforms until Yext can come to an agreement with us.
Thank you for reaching out. We apologize for the inconvenience, and we're sorry to lose you as a customer. Yext strives to provide great customer service, and we're sorry to hear about this experience. We understand that you are working with our Support and Billing teams. If your issue is not resolved, please let us know by emailing partnersupport@yext.com.
The salesperson called and we had a nice conversation but I told him my little company doesn't need or can afford his product. He called back today and was rude and condescending. Little snickers when he would say something smart $#*!. Guess what? My little company will turn into a larger company and we will not use you in any circumstance.
Thank you for bringing this to our attention. We apologize for the inconvenience. You have been added to our Do Not Call list. Again, we apologize for the negative experience.
All businesses will find old indexed data that doesn't go away. Yext will continuously fix things that repeatedly need fixing. If you look at many indexed websites, they're purposely listed differently to game internet indexing. For example, a listing a 100 Main St, # 505 usually reflects a location when viewed on a graphic map that is often a location where there is no unit # 505. Type the main address in a search engine and it will list the current tenants. Welcome to the world of SEO for free.
I am just amazed with Yext, starting with their sales department, being polite and knowledgeable. Then when I have questions on how things work, their Tech. Support actually helps and isn't trying to rush me off the phone. As for the product it works just as they said it would. Yext really simplifies my online business activity and allows me to do way more than I could do with out it. I just can't say enough good things about this company.
Thank You,
Thank you so much for leaving your feedback, Steve. We are so glad to hear that you've enjoyed working with our Sales and Support/Tech teams, and that Yext has helped simplify your business. Thanks for being a great customer!
We didn't see our business on Yahoo map anymore like it used to be for 13 years. Yahoo directed us to Yext. We got talked into subscribing. We told them what we wanted. We filled out everything they asked. They told us it would take 30 days to see our business on the map and other things to match up. After about a month, we did finally see our business on there. Problem is, it didn't last. I think it lasted a total of 2 months, we even kept our Yext info site and acct updated for months following and still nothing. We were back off the map almost the entire time being signed up, still are today, not within any search engine searches, and my subscription ends next month. Needless to say I'm not using them again. A complete waste of $500 for the 6 mos we paid. Turns out you can actually go through Yahoo directly and pay less! We got ripped off so warning others. Probably won't be going through Yahoo either. I'm done with Yahoo & Yext altogether, unless it's free.
We are sorry to lose you as a customer, and we appreciate the feedback. Yahoo ultimately makes decisions regarding what data to push out or delete. If you'd like to speak with a Yext representative, please email yahoo-support@yext.com.
Gain trust and grow your business with customer reviews.
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.
Hi Natalie, thank you for speaking with Yext Support last week. We understand that our Listings solution wasn't exactly what you needed. With your account canceled and fully refunded, we hope your concerns have been resolved, including those raised here. We appreciate you closing your prior complaint. If you need additional support, please reach back out.