Aaron L.

You will receive countless fake leads from fake emails and their employees will tell you your analytics are high. The employees are trained SOLELY to keep you on board for as long as possible and will do anything and everything to make sure they get as much money for as long as possible. There is no ethical practice or genuine customer care in this company whatsoever. I sent several emails to cancel my account 7 months before renewal. They disregarded my requests and they auto renewed and charged me without consent on the 13th month. I had been reassigned to 4 or 5 different account managers over the course of the year term because they all presumably quit their jobs which also contributed to my cancellation request not being processed. Immediately after the auto renewal I reached out several times to customer support, billing, and account manager, and they all fabricate different lies about the contract as to why they won't refund me. One time I called their customer support line and the girl that answered the phone was literally sobbing. I asked her if she was okay and said she was "just sick". It sounded like someone being held hostage, it was awful.