Thumbnail of user ads17

Ad S.

France

Contributor Level

Total Points
80

1 Review by Ad

  • DHgate

5/1/23

I have purchased many items from the Gate and over all I am happy, go into knowing that it's 'dupes' mostly. In any case most of our items come from the same factory probably. You can find some bargains and you can find some seller of course who are less honest. Got 40 orders and 1 that pretended to deliver at 08:31 to France when my postman, personal friend delivers after 10:30. Never before their biscuits and coffee. I might have believed if I did not know the team in the local area. Such is life one seller cannot justify a bad review. Thankfully I am out 100USD, I am disputing just in case and await but doubt I will see any money.

Incidentally if he /she just asked me me for the money I nicely I would have given them for charity. Annoying thing was it was my daughter's friends gift.

EDIT: somehow system jumped to me accepting 0.01 USD refund, immediately contacted customer services to ask them to raise a ticket. Will keep you all posted. EDIT2: having chatted with a person the second line support said it was too late and the dispute was over. EDIT 3 undeterred and finding it all quite amusing, I followed up with the post office both written and in person. I live In a small town so we all know each other, some of the post staff play in the local football team. After an investigation seemed the parcel tracking number was attached to another package which was genuinely delivered elsewhere in the town at the same time. I must say I am impressed at the lengths some will go for 100 euros. Call them out, stay clear of NIKE_BRAND_SPORTS or something similar. Well store hopefully has a happy ending as I bought the shoes again, from another store on the Gate, I trust this time they arrive. Benefit of hindsight I should have used this trusted store for the order in the past as they had delivered, thing is I had trouble with the search function, now I get the way it works I am able to see all the products of my TRUSTED retailers.

EDIT 4: please ignore the DHgate response below, as I contacted the customer services with my new evidence and was also told to wait 48hrs. Crickets, basically the scam store is open and I heard nothing, but like I say I hope still to get the shoes and if I can help save others from potential shady sellers, all good.

Tip for consumers:
That there are some dubious characters, if you go in knowing then every delivery is a nice surprise

Products used:
Shoes and audio

Service
Value
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Ad S.,

I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. It shows an appeal was made to help you reopen the dispute and get the refund. Kindly check on both your email and your DHgate account for updates within 1-2 business days. Everything is in progress with regard to your concern and the resolution for this matter is our priority.

You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,
Nena
Customer Service Center
DHgate.com

Ad hasn’t received any votes.

Ad hasn’t received any thanks yous.

Ad doesn’t have any fans yet.

Ad isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user deanyool87
Dean Y. reviewed DHgate
4/27/24

My 15 year old son still hasn't received his shoes and it's been six months. Customer service...

Thumbnail of user moebettadinu
Moe B. reviewed DHgate
4/22/24

I get excuse after excuse been dam near two months will Neva order from here again want give me a...