Wow, terrible. Ordered 8x10" art prints that arrived as 7.68x10" that didn't fit into the 8x10" frames I purchased. They refused to replace them since variation "within a fraction of an inch" is normal.
Excuse me? 8x10" is an exceedingly common print size and it's the one advertised on the page. I understand mistakes in the print job can happen, but the correct course of action would be to send a reprint in the case of an error. But accordingly to them "with a replacement, there is a chance you will receive a size variation," which I guess is another way of saying "We don't do quality control."