- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
79 days after I canceled my order I finally see the amount credited to my checking account. This has been a long difficult process.
I requested to cancel my order less than 48 hours after I made the purchase. I had not realized that the processing time was close to 3 weeks. I send tickets, emails and was ignored. I generic response would say that I would be contacted within 24 hours. Even my bank and bbb were unable to get a clear response from this company. They ended up sending the shoes anyways and although I have asked several times for a return shipping label and instructions they refuse to give it to me. Instead they offered me a 10% off coupon. Stay away from this company, the customers service is awful.
Amanda P.'s review of JJ's House earned 12 Very Helpful votes
Amanda hasn’t received any thanks yous.
Amanda doesn’t have any fans yet.
Amanda isn’t following anybody yet.
Empty.
Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Dear customer,
Thank you for your update. As it is in high season and due to the COVID-19, we need more time to check the packages. So, we applied for a priority of your refund. Your kind understanding will be highly appreciated.
We hope that you could understand that we are not making any excuse to not refund the money to you. We are just the intermediate bridge between our customers and our other departments. Our main job is to give the feedback and help solve problems.
Thank you again for your time. Please contact us if you need any further assistance.