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I purchased the equipment, and it came with the Ifit program. It worked for a week or so, then stopped. Since they make you put your credit card on file, I got busy, and yes, I did not use the equipment, but I had sent an email to them and NEVER got a response. Then they asked for me to renew. I then sent a email to them and it started to work again! Strange. Then after another week again, it stopped. I was then promised to have a free month and that was also not honored. IF and when it works it is good, but if not you get a race track look to it and watching the wheel is more interesting. The service is horrible. Also to keep track of which routines you had been using is hard to work with. It does not keep track of what your next class is. I would never use it ever again. Super unhappy and they don't care.
Tip for consumers:
The customer service does not help and when and if they do they are not helpful. last time it took over 2 weeks to get a response!
Products used:
the Ifit software that would not work with the machine.
Andrea M.'s review of iFit earned 2 Very Helpful votes
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Empty.
Nobody return their calls. 7 messages in a 1 1/2 week. Still trying to reach international sales...
