Andreea N.

I bought tickets to Real Madrid-Manchersyer City. Everything is fine and dandy, the money was taken from my account with the promise that later on the day of the match you will receive the tickets by mail. The day of the match has also arrived, I came from Romania for this event, the cost of the plane tickets, the cost of the accommodation... but let's get over it. I received the tickets by email the day before, with an invalid link attached... where I was supposed to see my tickets. I tried to get in touch with someone from Viagogo, very bad communication, through an online chat, all I received were useless apologies and messages that I have to wait. In the end, I was not offered the tickets and I was forced to opt for a refund... which will come in 5 working days. So look at me coming to Madrid for a match that I won't participate in because of this secondary market, called Viagogo, which "makes" the worst connection between the seller and the buyer. Do not use Viagogo, it is not the first case that I have heard among my friends