Anna K.

Whatever you do, do not order directly from Keurig.com. If something is wrong, the return process is an absolute nightmare. Had to call multiple times even though I was promised return calls. Have to pay for return shipping on your own, which with the size of a brewer box is crazy expensive, about a third of the price of the brewer in my case. It would be nice if they could just offer a label for a return fee since I'm sure they get shipping discounts with everything they send. Even after sending brewer back, was promised in return instruction email that I would receive funds back in 7-10 business days. Have waited that long and still have not seen anything in my account. Contacted them again this morning only for them to have to send it to someone else who is will supposedly call me back in 24 hours. Not holding my breath...

I placed an order and their system changed the name of the item once in my cart, but I didn't not notice until the order confirmation email. Was told that there was nothing that could be done, not even reimbursement of shipping for their mistake since I will have to return the item. Customer service did not care in the least, wasn't even concerned their system was messed up. Told me no supervisor was available to speak to and did not know when they would be. Could not be an less helpful at remedying the situation.