I bought the featherweight scooter in May... It's August and I still can't use it. My first battery that they sent wouldn't hold a charge, so they sent me a replacement after 6 weeks because they didn't have one on hand... It's here finally with no charger and there's not an option to buy one on their site yet... The extra battery that I bought is still not here. The scooter itself is wonderful (what little I got to use it) and the customer service kept me updated through the process, but those two things are the only reason they're even getting two stars! You'll like the scooter, but DO NOT buy it from this company! If you have any problems with it, just be prepared to wait for weeks, months even... Very dissatisfied! Buyer Beware!