Autumn G.

Uodate: I ended up initiating a charge back through my credit card company. I suggest others to consider do the same, especially those who never received or received incomplete/wrong orders.

Bought an xl bong as an Xmas gift. I had the insurance and that was a breeze to deal with, however the 2nd arrived with a crack as well, albeit considerably less badly of one, apparently insurance doesn't transfer to the new shipment and I emailed within an hour, if not less of the delivery to notify them if the damage, customer service told me because it was "still intact" they'd give me a $15 credit or I could return the item at my expense and they'd ship me yet another one, but offered no explanation when I asked what would be done if that one would come damaged as well, they also said they'd give me an additional $30 credit if I still had the badly damaged one to ship back as well. I'd tossed that one but I found that an odd request that threw up some red flags.

This was a gift for a friend, it being damaged at all wasn't acceptable. Will never make a purchase from hemper again.