First of all, the site is trash. Any link that has to do with you tracking your order or getting a refund, doesn't work. I've called customer service 4 times to send me the return label as it wasn't working in their site, and the claimed it takes 2-3 business days which is bull. It's been a week & still no label. Overall they have terrible customer service. If you want the product you can go to Dermstore.com