Incorrect item sent, one item still missing... trying to converse with customer service is near impossible... the refund / dispute centre is a complete waste of time...
Seriously avoid this site and if you are fool enough to place an order and it goes wrong... involve Visa to sort it as im doing now... NEVER EVER AGAIN.
Ordered a body suit size 8 SMALL... received 14 MEDIUM,
All I can say is the customer service is crap and thankgod I used paypal,
Submitted a claim and will never use this rubbish company again, wish id read the reviews prior purchase.
Yoins is a reliable online shopping site, we have the clear return policy to solve the problems that customers might meet in their orders.
This is the return policy on help center of our page:
http://www.yoins.com/Yoins-Returns-a-20.html.
If you found that you have received the wrong size of the item from us, you can send photos of it with SKU sticker and shipping label to show the problem to cservice@yoins.com.
We'll confirm all details in your order and provide suitable solutions for you via email.
Dear Barry,
Thanks for your order on our site.
Yoins is a reliable online shopping site, we have the clear return policy to solve the problems that customers might meet in their orders.
This is the return policy on help center of our page:
http://www.yoins.com/Yoins-Returns-a-20.html.
If you found that you have received the wrong size of the item from us, you can send photos of it with SKU sticker and shipping label to show the problem to cservice@yoins.com.
We'll confirm all details in your order and provide suitable solutions for you via email.
Yoins is glad to help our customers.
Looking forward to your email and best regards,
Yoins Team