Bridget W.

Wayfair has cancelled our hot tub order 3 times due to "processing issue". After the first cancellation I was told by wayfair rep "everyone is getting a cancellation email and no-one is getting the hot tub" even though the hot tub was available and in stock according to the website. So we reordered. Received a 2nd successful cancellation email even though we did not cancel the order. When i called customer service this time I'm told its a pricing error. Next day product back in stock. When I called customer service this time, Reordered for the 3rd time. This time wayfair held onto our money for 3 weeks only to cancel the order again today. The product price is also up 800%. What a terrible way to do business. We will no longer purchase ANYTHING from Wayfair.
Wayfair never had an intentions of filling the order at the lower posted price. So instead they hang on to customers money for weeks knowing full well the order would not be fulfilled. Sadly, after researching multiple reviews of this company, it's no surprise.