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Updates Nov/17. Been awhile not buying anything and i think the shipping is somewhat better than before. To my surprise, the fastest shipping method turned out to be anything by China Post. Even AliExpress own shipping method is way slower from being handed over to one Logistics company after the other after the other.
So new tips for worry-free shipping. - Nevermind AliExpress Standard or Premium. Theyre slow, because parcel is being handled by logistics after logistics. Pick anything China Post, which is free mostly. Even their seem to be cheaper - small packet ordinary - is pretty fast, and traceable although sellers would say the otherwise
I like AliExpress. You can find crazy unthinkable useful stuff there apart from mobile phone parts. There is one persistent problem though - shipping. You have to be very patient. I am based in Thailand and shipping to Bangkok from let's say Shenzen could take 2 weeks. So if you are in remote somewhere in Europe, then expect probably a month to get anything.
Not all sellers are slow or non-responding (most likely language barrier), there are good & responsible sellers too. But still even if they are fast, the shipping is really unpredictable. They have this so-called 'AliExpress Premium' shipping which is delivered by DHL at the end. But god knows why before it reached DHL, your orders would go through numbers of handling companies - Yanwen is one of them - I dont get how they get Yanwen to handle their 'premium' service because what i know from the whole www, Yanwen is the worst. So at the end no difference in delivery times between premium and standard. So tip - just choose aliexpress standard shipping with tracking.
You also need to have extra patience when chat with the customer service. Apart from the annoying copy-pasting-without-even-read-your-question habit, they also can be shamelessly deny everything when you got everything right. They would say oh everything is normal, please rest assured we do our best etc etc etc. A bit like a north korean explaining how great things are in Pyongyang & everyone's happy. An example was when I have problems with Ali Express Premium Shipping, - this cs girl Barbara or Jenna or Christine or whatever the name was - shamelessly saying that I have picked the wrong one. She's happily saying that to get things faster, I should have chosen the Ali Express Standard (free) and not Ali Express Premium (Paid).
When they start to do that just hung up because the more you ask questions the more annoyed you will be. You can scream, jumping up and down they won't give a s... t.
So tip - never pick ali express premium. If you want faster go with DHL or EMS. Or even standard China Post registered. This way you can be sure that no companies like Yanwen will be handling your stuff.
Tips to deal with slow-non-responsive sellers - don't confirm your order immediately after you receive. Give them lesson. The time they delay the shipment is the time they should wait for the money to be released. If they ask just say 'Don't worry, you will get it soon'.
Always take photo of the received item when unpacking and unboxing.
Only for non-important fun stuff. Maybe not suitable if you are doing business as the shipping time is really unpredictable. Even if you choose DHL. I see they are trying to organize the shipment system which seems to be a mess but not quite there yet.
I found shopee could be good as lazada alternative that offers lower prices. But beware. There are a lot of bad sellers who just got away end up selling on shopee. Mainly electronics (cellphones, etc). Their trick is selling as normal, but when we paid (to shopee, luckily), they will ask your contact number. From there, these sellers then explain 'situation' that they can not accept payment through shopee and will ask you pay directly instead. They will of course - refund you the payment you made to shopee - because it never reached them anyway. But then, since it's a refund, you will have your money hanging in the clouds for 45 days. I have 19,000 THB now hanging in the clouds between shopee and my bank. And for this Shopee won't help. Even after you report this bad seller, the next day you will see the same bad seller who almost scammed you selling again on Shopee. And shoppee doesn't seem to care.
So could be good, if only they would care more about their customers. My suggestion would be, always use bank transfer instead of debit or credit card. This way if something like this happens, the refund will be faster. Not f. G 45 days. This is my experience with shopee.co.th (Thailand). I dont know about other shopee in the region.
Be careful to check what you are paying as they always miscalculate charges. Take photographs of everything because they tend to mishandle goods & always in denial when you file complaints even if its clearly their fault. 'Our expert will... our professional will not do such...'. Let alone apology, they will blame you for their mistake instead.
Oh wow. A comment. Now its the seller to blame. Nice. I haven't even got into the weird math in calculating the so-called 'custom and duty' that makes no sense whatsoever - which I've been expecting an explanation about it but seems no one cares.
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Dear Ben,
Your concern have been addressed in details noting that you are buying from individual sellers on eBay and they may not always come with standard packaging as you are expecting. We share pictures of the packages we receive at the warehouse and if that is not sufficient enough we don't know what more we can do.
We apologize for the inconvenience caused.
Regards,
Borderlinx Team/SB