Brian H.

I made an appointment with GoodRx care and had an appointment with Ashley Calta. Ashley is the worst kind of nurse, where she completely ignored the information I provided and maliciously ended the meeting in blatant violation of NV law. She actively committed wire fraud and medical malpractice during the call and refused to prescribe the medication I needed as part of a routine refill after moving states. She acted with direct malice in making an inaccurate diagnosis to prevent me from receiving my medication. Ms. Calta is a horrible nurse and a horrible person. I would certainly not advise using GoodRx Care.

Wells Fargo consistently lies and defrauds customers with respect to their accounts. It's a shame the DOJ refuses to prosecute these criminals for blatant violations of Title 18 of the U.S. Code. Their customer service is abysmal and they make no effort to follow the law. They blatantly ignore regulations and use unfair leverage to commit wire fraud by making demands of customers outside the scope their contract.

I have a small business account with BoA and they are absolutely abysmal in customer service. The problem with BoA is their executives are extremely incompetent and overpaid. They force their customers to wait on hold for long hours and indefinite times - despite charging outrageous service fees. Their executives should not reap massive compensation when they fail to provide basic, efficient, or professional service.

I purchased the Kaiser Gold Health Plan, which is the most expensive, hoping to get good access to care and customer service. The Doctors and Nurses are great, but Kaiser Health Plan has absolutely abysmal customer service. Contacting member services is intentionally convoluted by a complex phone tree with an automated voice system that often hangs up after leaving customers on hold for hours. It is a miserable customer experience that wastes countless hours for patients. Moreover, Kaiser consistently exploits designed loopholes in coverage to prevent from paying bills they rightfully owe. Finally, they demand customers provide their social security number just to speak to a customer service representative. This is a serious, reckless, and gross security breach and a violation of customer privacy. They could validate customer information in many ways - which would be compliant with all regulations, for example birth date. Instead, they exploit customers and their data to their advantage without regard for their customers security or general interests. It is a shame the government continues to pour billions in profit into this company for virtually no value in return, there needs to be competition in the healthcare marketplace so insurance companies can't treat their customers without respect.