Brooke H.

Ipsy was great, until it wasn't. If you had a question, or a shipment went missing, or HEAVEN FORBID you wanted to cancel your membership, there is NO customer service to help with any of it. The only phone number you can find is out of service and they make it so you can't ever get ahold of a real person. The worst part of the whole experience was trying to cancel after mine and my sister's memberships got messed up. They kept sending her refreshments instead of Ipsy and since we could never get ahold of anyone, we couldn't ever get it fixed. So, we decided to cancel the membership. Little did we know that would prove even MORE difficult! It's a whole runaround and we got charged for months after we thought we'd finally figured out how to cancel.