Carter C.

I ordered tickets on the 4th of December for a show that was on February 10th. Their website said that they tickets were being sent by FedEx. The day before the show I had still not received the tickets. I contacted them and they said that they would check with the supplier and call me back. They never did. I contacted them again and they told me that they would send the tickets to my hotel. I was happy with that. But then at 22:00 the night before I received an email saying that the seats I had purchased were no longer available and that I had to choose new seats. I did, and they sent me a small refund. They told me that the tickets would be sent by email from Ticketmaster. But the next morning I still did not have an email from anybody so I contacted them again and was told that TicketMaster had up until 15:00 that day to fill the order. So I left for the show and was on the bus and they called me and said that the new seats were no longer available and they were finding new seats for me and they would be the best seats available. I was desperate and said ok. They finally sent me the the tickets by email and I ended up sitting behind all the scaffolding for the show. Here's the thing. Seats don't suddenly become unavailable. I bought the seats back in December and I should have received tickets for them. And since when aren't ticket sent by email? I believe that What Viagogo does buy cheap seats from TicketMaster, take your money for good seats, and they give you cheap seats at the very last minute, and keep the money. I will never use them again. I would recommend going directly to TicketMast or another reputable firm.

Should be called Cheatdeal. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. I was sent instead to Cheatdeal. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. I would not recommend this company to anyone. Oh, I forgot to mention that I could not check in with an app or on line, I had to go to the airport and stand in line at "Special Assistance" for AN HOUR AND A HALF, no joke. Then I received my boarding pass but they had given away my seat.