Casey K.

Rotita quickly responded to my comments about the inconvenience of returns. They are allowing me to return some of the items. I chose to use their $9.99 USPS label, which they emailed to me promptly. One email asked me to send them a photo of the return package. Another said nothing about a photo. Overall, for the price, I don't regret this experience. I trust a refund will be fair and quick.

Rotita contacted me to discuss my complaint about returns. I appreciate that. It's worth a lot.
Know before you buy! This was my 1st purchase. I ordered several items to check out the company. They arrived within the promised delivery range, which was a couple weeks after the order. I wanted to keep a couple items and return others. Nope. Can't. If you want to return anything, you have to return everything. No partial returns. Also, Rotita warns they are not responsible if returned items get lost or damaged. It's fair, sure, but the warning makes me afraid to return the items. Now I'm stuck with items that don't fit great but I'd rather keep them than risk returning them and being refused a refund. Lesson learned. I won't buy from Rotita again. I'll stick with Amazon.