Casie H.’s Reviews of Beyond The Rack & more

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“Not satisfied with my experience with beyond the rack”

10/16/15

I paid $44.99 for some curtain panels that The website said were originally $110. When the curtains arrived they had something on them saying that the suggested retail price of the curtains was $39.99! So I paid more for them than what they are actually worth and obviously the original price is not $110. I emailed them about this more than a week ago and they have not responded. I feel ripped off and that they have false advertising trying to make it seem like you are getting a great deal when in fact you are not. The shipping is very slow it took more than three weeks for them to arrive and they charged me two dollars for shipping when the shipping was supposed to be free because they said that four curtain panels weighed more than 20 pounds? All together not happy with my first and last purchase from beyond the rack

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BeyondtheRack B. – Beyond The Rack Rep Over a year old

Hi Casie,

Thank you for taking the time to review BTR here on Sitejabber.

I apologize for any trouble you have had with your order. If there has been any pricing issues with the curtain panels that you have received, we would definitely like to look into this and rectify the error. Please note, however, that the suggested retail price of our merchandise is that provided by our vendors, and not necessarily the original cost of the item. That been said, if the panels had labelling on them stating the price was lower than what you had paid, we would definitely like to look into this. I would also like to look into the shipping cost charged to see if there was any error that we may have to fix for you. If you can, please send us an email at social@beyondtherack.com with your order number, and we will gladly take a look.

Our shipping policy does take longer than other websites, as we do not keep inventory in our warehouse, and require sometimes 2-3 weeks to receive the merchandise from our suppliers. We work diligently to ship orders as quickly as possible once we have received the products so that you can have your orders sooner. If ever an order is significantly delayed, we are sure to compensate for the wait.

We do hope this information has helped and please do not hesitate to contact us if you have any further questions or concerns.

Thank you again for shopping with us and for being a valued member.