The resume writer assigned to me was personable and professional. She did a nice job taking my information and formatting it into a clean, well-thought-out document. After we'd concluded our time together, I was not completely happy with some of the verb tenses used under my current position but decided I could adjust those myself. A couple days later the resume writer contacted me unsolicited and told me she was unhappy about those same verb tenses. She'd made some excellent changes and emailed them to me. I was very pleased with her thoroughness and commitment to providing me with the best possible outcome.