Dual Air Fryer worked great until we had a problem, customer service is terrible. Emailed customer services based in the UK and they wouldn't deal with me, insisted I instead rang a US telephone number but the telephone number did not work, refused to send out small part to resolve the problem, would not advise anyone to purchase any Sur La Table products.
Colin, Please look to your email for further information. Also, please note that Costco purchased SLT branded items are not sold on our website or in our stores.
Recently Sur La Table began offering some electrics branded as Sur La Table products in Costco. Though these are branded as for us, it is in partnership with Marquee Brands and are not carried on our website or in our stores. Mon Chateau manufacturers products for SLT Costco products which are different from SLT sold items.
For these items purchased through Costco, Costco handles any returns or exchanges and product information. This information should be included with the manual for the air fryer.
Any warranty requests (accessories) for these items are handled by:
Warranty Department Center
(Mon Chateau Sur La Table Customer Service)
877-246-0990 hours 7:30am to 4:00pm CST
They will need your item model number, Date of Purchase and purchase location info to determine next steps.
Colin, Please look to your email for further information. Also, please note that Costco purchased SLT branded items are not sold on our website or in our stores.
Recently Sur La Table began offering some electrics branded as Sur La Table products in Costco. Though these are branded as for us, it is in partnership with Marquee Brands and are not carried on our website or in our stores. Mon Chateau manufacturers products for SLT Costco products which are different from SLT sold items.
For these items purchased through Costco, Costco handles any returns or exchanges and product information. This information should be included with the manual for the air fryer.
Any warranty requests (accessories) for these items are handled by:
Warranty Department Center
(Mon Chateau Sur La Table Customer Service)
877-246-0990 hours 7:30am to 4:00pm CST
They will need your item model number, Date of Purchase and purchase location info to determine next steps.