Connie S.

I intentionally called ahead to the store, before heading out to their millennia Orlando location to specifically inquire of their refund/ return policy... I was told I could return any item within 60 days with a full refund with a receipt with the exception of ear pearling products which did not apply to me...
I returned a makeup kit that did not have proper pigment in it's colors and the product immediately flaked and did not adhere to my eyelids...
When I presented my receipt and requested a prompt refund, I was told no refunds allowed for products that were used, which was against my original call before I came in...
Keep in mind, I have never, never wanted my money back from any product before in my lifetime, but the product was so inferior tht I felt that I had to get my money back...
After respectfully stating my case in a professional manner... They called security on me and said I was " rude and aggressive" and I had to leave...
It was obvious they did not want to refund my money, and started to make me out to be a bully which I was call, and respectful from the beginning...
They were clearly bullying me and attempting to scare me out of my rightful refund...
I gave up an left with no peaceful resolution...
Please, please please do not do business with these theives that will bully you and call security on you when you assert your consumer rights...
I have never been so horribly treated in my entire life...