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If there's one thing that makes me mad: taking my money and not delivering product. I'm a long time customer who's just about "had it" with this site. Very slow delivery of my cards, then broken links to pull them up. WTH? I'm beginning to wonder if this company is solvent, with service like this. SMH If I don't get resolution soon, I'll dispute the credit card charge. I'm done!
Went thru the reservation process rather easily but then after I accepted it I realized the dates were wrong. Easy change right? NOPE! It took 4 phone calls to customer service and took 40 minutes of effort. My calls were repeatedly dropped as soon as I was placed into the hold queue. We really like the hotel otherwise I would have said hasta la vista!
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Craig M.'s review of CardPool earned a Very Helpful vote
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