I dont know which genius manager came with the idea to restrict the return policy as such! I guess he or she is not really familiar with the business domain. You guys are loosing business. I'm only coming to Canadian Tire if I really have to, I mainly prefer to go somewhere else because of your return policy. For example I buy a vacuum, Im going home, I try it and I dont like it: I cannot return it to you because I used it! Unbelievable! Yes, people take advantage of that but still, the overall gain for Canadian Tire will be higher if you revise your return policy! Thank God for Amazon!