Cynthia M.

I placed an order for the "Taste of Christmas" gift basket on December 17th, intending for it to be delivered by December 23rd. However, upon receiving feedback from my father-in-law the day after Christmas, it was evident that the majority of the snacks were stale. Generally, vacuum-sealed food has a shelf life of 1-2 months, but it depends on factors such as storage conditions.

It's disheartening that the company, despite anticipating a holiday rush, didn't ensure the freshness of the products in the baskets. I contacted Customer Service on December 26th, reporting the issue through the site and leaving a review. Strangely, they claimed not to have received the email, and my review, except for the 5-star ratings, mysteriously disappeared.

On January 18th, I received an email from a Personal Gift Concierge named Allyson Kilduff, expressing gratitude for my order (singular, though I placed 3 orders). I shared my bad experience with her, but after a week passed without a response, I followed up. She claimed not to have seen my reply initially and offered a replacement, which I declined, requesting a refund instead. She issued the refund, promising it would take 5-7 business days.

Despite being told on January 25th that the refund was being processed within the specified timeframe, I had not received it by February 3rd. Allyson assured me on February 5th that it was still processing, asking for a few more days. As of February 12th, I have yet to receive the refund, prompting me to initiate a dispute with my bank, given their 90-day window.

Considering my negative experience and feedback from others in different states, I advise potential customers to check reviews outside the company's site before placing orders. My recommendation is to avoid ordering from them altogether. In the future, I plan to create my own gift baskets from vendors with known fresh products, citing Home Goods as a reliable option, where snacks even come with expiration dates.

They are slow and completely unresponsive. I am still looking for 7,500 Swagbucks that should have been rewarded in December. I even went to MonopolyGo Customer Support to provide a date of when I reached the level to receive said points. Attached it to my ticket and have heard nothing. It's funny how they go ghost when they need to payout the large amount of Swagbucks.

First and last time I order from Savage Fenty.

FRIDAY, DECEMBER 8: order confirmed & label created
MONDAY, DECEMBER 11: arrived at facility (Bloomington, CA.)
WEDNESDAY, DECEMBER 13: departed facility (Bloomington, CA)
FRIDAY, DECEMBER 15: arrived at facility (Canal Winchester, OH. -THIS IS 23.1 MILES FROM MY HOUSE!)
FRIDAY, DECEMBER 22: left facility (Canal Winchester, OH.)
FRIDAY, DECEMBER 22: arrived at facility (Lockport, IL.)

Why in the world this went from the state I live in for 7 days and then two states over, is beyond me.

The runaround I've been given is borderline insane. December 2Ist I went to the website and chatted with someone who was of ZERO help. He copied and pasted some response that wasn't even related to the situation I told him about twice.

I got on Facebook Messenger December 23rd and got more copied and pasted rebuttals that didn't take my issues into consideration. I was told that on the 10th day, they could do something about it. I told them the 10th day was December 21st. I got the response: "Sorry for the confusion. I meant the 11th day." I said it's the 12th day and that nobody was going to be around tomorrow, Christmas Eve or Christmas. The response: "I understand, if that's the case then we can go ahead and process the refund you're requesting once we're on the 26th."

This feels like another company of clones who only know how to copy and paste and get you out of the chat as soon as possible because they don't know anything and don't want to talk.

Take 20% of that Marketing budget and send that over to Shipping & Logistics. Using Pitney Bowes is the WORST company for shipping. That repeatedly said: "Contact the retailer. We can't assist." Spend the money on more reputable and much more reliable companies like UPS and FedEx.

Come the 26th, I certainly hope the refund process is a lot more professional and smoother than what I've experienced up until now.

This is a long review. But it's the only way to get the whole situation across.
02/25: Ordered the Camden Heights Dining Room Table, 6 chairs, and the credenza at the Easton Macy's for $4,054.04 which includes White Glove Service. We were told the delivery date would be texted to us.

03/28: Delivery Day. The credenza was assembled, 6 chairs arrived assembled, table came with NO hardware. That crew advised the office and they gave us a call. We were told it would take 24-72 hours for someone to call us. So, in the middle of the floor were table parts, a credenza against one wall, and 6 chairs lined up the other.
03/28: We emailed Timothy Kuhlman the salesman at Easton and let him know what happened.

03/29: He emailed us back and said he would talk to his manager, Jonny Featherson about it.
03/29: Called customer service. "We will escalate this. Here's a $266 refund." Thanks, but we just want the table.

03/30: Still no call about delivery. No responses from anyone.

03/31: We call Customer Service again. "We will escalate this. Sorry for the inconvenience."

04/01: We call Easton again. "We will get back with you after we call customer service."
04/01: We IM Jackie Amann, Director of Customer Services via LinkedIn. No response to this very day.
04/01: We IM Tony Springs, President and CEO-Elect. He responds the same day. "Will have furniture customer service review and respond. Apologies for your experience."
04/01: Ursuala Eager advised via LinkedIn that Mr. Springs made her aware of the situation and the sales team she partnered with would be able to assist.

04/03: Rec'd a call from Sharon Walter who advised the hardware was going to be shipped to us and would email the tracking.
04/03: Jonny Featherson called back and said he would come to our house and set up the table as soon as the hardware came in.

04/04: Got an email from Sharon with tracking.

04/07: Jonny arrives and gives us Macy's Customer Accommodation Coupons. He begins to assemble the table only to find the base of the table does NOT fit; it's the wrong base. He takes the table back to the store and gives us 3 options: 1. Take the floor model for free. (This floor model had been out there for AT LEAST 2 years; brand new chairs and credenza with a used table? No thank you. 2. Order a new table at 50% off to be delivered May 9th or 3. Call Customer Service and have them pick up the credenza and chairs and return it all.

04/10: Advised Jonny we'd take Option 2.

04/11: We emailed Sharon Walter and advised her what happened.

04/14: Sharon Walter emails us back and refunds us the original delivery of $321.43 and said she would do what she could to make sure the next delivery was correct.

05/08: Reached out to Jonny to advise we had not received any calls about delivery. He said he would call us tomorrow.

05/09: Jonny called and advised the table isn't even at the warehouse and it isn't expected to be until June 13th and THEN a delivery date would be provided. Also found out that all those Macy's rewards we earned from the sale of the set were in the negative.
05/09: emailed Sharon Walter and advised her what happened.
05/09: IM'd Tony Springs again; no reply to this very day.
05/09: Rec'd an email from Sharon Walter: "I was under the impression the table had been assembled and all was good. I will check on this and get back to you tomorrow."
How in the world she thought that is beyond me except she never bothered to read the email we sent on 04/11.

05/11: Sharon Walter emails us back and blames it all on a system error and asked how we'd like to proceed.

05/16: We advise we will give Macy's another chance.

05/28: We receive a text message from Macy's: Visit macys-delivery.com to schedule delivery for your order." And they provide a sales order number. It doesn't work. So we decided to try again the next day and still nothing.

05/31: email Sharon Walter to advise of the text. She isn't sure what it is and says she sent a request to confirm that it is a new unopened tabletop. I don't even know what the means because it being new or used shouldn't have even been a factor IF she had read the emails sent to her to keep her apprised with what was going on.

Now somewhere in all of this Jonny Featherson checked out. He no longer had a dog in the fight.
06/04: We went to Macy's at Easton to shop. Literally crossed paths with this man and eye contact with us BOTH, he looked at us, and kept it moving. This man was in my house, so I know he knows exactly who we were. My fiancé wanted to go over and talk to someone in the furniture dept anyway. I didn't because I have absolutely no energy or desire to say anything nice. But whomever he talked to said he would tell Jonny when he returned, and he would give us a call to see if he had a delivery date.
Needless to say, we never got a call.

06/05: Reach out to Sharon Walter AGAIN since nobody has bothered to get back with us. She emails back and says she reached out to the warehouse and confirmed the new tabletop is included. (That's what this whole thing was about, but ok.) The warehouse advised they would inspect the pieces before loading them on the truck with a delivery date of 06/09.
06/05: We confirm that date will work.

06/09: The table arrives. Wrong base and holes in the legs and tabletop would not line up with the holes in the other piece AND the base was a completely different color then the rest of the table.
We immediately emailed Sharon Walter and said we are done. We had them take the table back.

06/09: We followed it up with a phone call; got her voicemail and left a message, she called back and told us Macy's never had any issues with this manufacturer before and pretty much blamed it on them. Not the warehouse for not doing what they said she told us they were going to do, which was check the table. We got a sales order number to have them come and get the 6 chairs and the credenza and get it all off the charge card.

I decided to reach out to the manufacturer, Legacy Classic Furniture to give me their side of the story. They never responded. I looked at their reviews online. They have 1/5 stars with the Better Business Bureau. They have 1 star because you have to give them at least one in order to submit a review. The reviews speak for themselves. Why Macy's didn't bother to review them before going into a partnership with them and present their products to their customers is beyond me.

I blame Macy's 100%. It started with them and ended with them. From the CEO all the way to the warehouse, it has been a complete cluster. I do NOT recommend Macy's Furniture to anyone. I do NOT have anything good to say about the supposed "escalations" or communication. If you can't pick it up in your hands, purchase it in the store, and bring it home yourself, then proceed with caution.

We are still without any dining room furniture, but it's better than having to deal with Macy's Furniture again.

Every review you've read about their shipping a customer service is 100% spot on! Horrible!

When they do respond it is most definitely a copied and pasted email from Christmas. They use "this season" as an excuse for shipping delays and then attempt to blame carriers.

I ordered 02/01 and my order will NOT be here for Valentine's Day. Yet they advertise all about it. Makes no sense at all.

My tracking number has said the same thing for days: "A shipping label has been prepared for your item …" The response: "Upon checking, our records confirm that the package is currently in transit."

Their records are no different than what I see. So they have no problem insulting your intelligence and lying to you.

And the cherry on top? After telling them that if I don't see movement on my tracking by the next business day, I would put in a dispute, mysteriously I can't log back into my Trending Customs account.

While www.macorner.co (yes it's.co and not.com) may not have as many cute little faces to personalize that look more human than cartoonish, they are a MUCH better choice. We've gotten a couple of things from them and they communicate well and the product is great.

TC? Avoid. All day. Every day.

Ten days and still no response. I sent pictures of the mess they shipped and nothing. So I will now dispute the charges and contact the Better Business Bureau.