Like many other reviewers, I have had terrible service from Acorn. They continued to bill my credit card for five months after I cancelled. I have had no responses from their customer service department, except one email that said "we hope your issue has been resolved". WHAT? I have all the documentation and hopefully will be able to get the charges reversed through my bank.
I am scratching my head wondering if the company is deliberately fraudulent, or if they just have really bad administrative systems. Considering that the mistakes are always in their favour, I sadly have to conclude that it's the former. I wish I had checked out reviews before subscribing.