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I ordered a pair of Persol sunglasses from them because they had a cheaper price than what I had spent at Macy's. Luckily I kept the Macy's pair until I had received the ezcontacts version... Macy's was real and ezcontacts was NOT. Macy's sunglasses were heavier, better made, with a different colored lens. Ezcontacts had the nerve to send me a fake, knock off pair of Persols for $125. I think not. I have also filed a complaint against them with the FTC. Don't buy designer from them!
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Positive: The order process was straightforward. Typical experience with onsite...
Dear Valued Customer:
Thank you for your feedback. We apologize to hear that you're not completely satisfied with your order. All of our frames are 100% Authentic, coming directly from the manufacturer. A customer service agent will contact you directly to further address your concerns.
Sincerely,