David A.

I had purchased lighting that was only covered by a short warrant. I bought the Asurion plan for coverage for an additional 4 years and I am so glad that I did. Imwill continue doing so.

I run and operate a DJ and Lighting business (DA Productions DJ and Lighting Services) that has been
Doing business with WeddingWire since 2009.
When I had started advertising with WeddingWire I liked their approach in working with vendors and
Providing a personal concierge like touch in helping grow my business.
I used to get calls with support on how to improve my website so that it stood out and marketing
Suggestions and ideas (even if it was just them up selling their own ads). I loved getting their
Professional feedback on their impression on what I might try for my specific business approach.
The other thing that I was driven to with WeddingWire was the technology that their platform provided
Which was quite different from other advertisers for the wedding industry, like The Knot, which they
Had stronger branding, but their marketing and website was more like we were still in the 1990.
But now that these two companies have become one in the same, even know that the run as different
Brands – they are referred to as "The Pro's".
Unfortunate as they have grown, WeddingWire has really forgotten about their individual business
Owners and the sponsors that have supported their growth over time. In doing so, they have lost all
Aspects of what drew me to their business model and made me proud to be a member with their
Network.
This year, for the very first time when it was time to renew my contract with WeddingWire, no human
Person ever reached out to me about discussing my past years performance on their platform. No one
Asked me about feedback weather I was happy in the direction and support I had gotten or about how
Satisfied I was with the overall direction I had been given by their expert's.
What I did get is a renewal bill.
That showed me that even know I had been a loyal customer of theirs I wasn't important enough in
Giving feedback in supporting my business that I pay a lot of money for.
Their overall site is the bridge of getting clients in front of the right vendor for that perfect match.
Why I dislike The Knot...
I had advertised with The Knot for about two years at a very expensive price, but I did get a good result
Out of my investment at least for the first 18 months of doing business with them.
When I had made the decision not to move forward with renewing their contract in 2014, I had a
Dispute with the rep who had made a communication mistake and was charged for the next year worth
Of services.
After filing a complaint about the charge, I was able to prove that I had supporting paperwork that said I
Would not be continuing in advertising with The Knot. In return, they removed all my reviews and
Acknowledgment of winning three Best in Wedding and as of today, I still don't show up anywhere on
Their platform.
My whole point in writing this is the belief in providing OUTSTANDING CUSTOMER SERVICE and the
Review process which is what matters to me. What past client felt like after their special event and
Sharing it with others. Therefore, now I'm doing just that in a review.
One of my first jobs was with Nordstrom's where I learned about the approach in giving a great
Shopping experience to every customer who walked through their doors. I learned and grew with
Nordstrom and have nothing but respect for what they did for me throughout the years working for
Them.
When I left them, I never forgot about what made them so different from other retailers and have tried
To walk the same walk as I did when working for them.
That means again making sure that the clients that hire me, are given 110% of myself in making their
Special event all about them.
I feel that I have lost that relationship with WeddingWire and The Knot and feel like others should know
And learn that your only as good as your last review on what the client experience was when spending
Money for services.
People shop with people.