I have been on the JEGS email list for some time. Yesterday I received an email from JEGS regarding a 3 day sale. Scrolling through the email I found a bunch of stuff I wanted. Put it all in my cart and went to check out and the total in my cart doubled. Just about everything I had doubled in price when I compared it to the prices in the email JEGS sent me. I contacted customer service and was told there was an error and they were not going to honor the prices. The picture I've attached is a portion of the email I received. You would think if they sent out an email that had incorrect prices in it that they would have followed up with another email stating that the first one was sent out in error. I mean things happen, but to just ignore it and then not honor it when asked about it, that is just poor customer service. I will never purchase anything from JEGS again because of this. Glad I was paying attention when I hit the check out button. I wonder how many people were not paying attention and just got charged twice what they thought they were going to be charged.
UPDATE:
James F. Reached out after this review was posted apologizing for this experience and offered to make it right. You can see his reply below the review. I pulled together the prices, as best I could remember, from the items I had in my cart, and with the exception of one item, he matched the prices. I was good with the price he quoted me on the one item he couldn't match since I was going off memory on the prices of all the items I had in my cart. His willingness to reach out immediately, his offer to make it right, and his willingness to use this a training opportunity so others don't have to go through this, will keep me coming back to JEGS in the future. I will follow up again once I receive my order and will adjust my overall rating accordingly. Thank you James for making this right!
Hi David. We are happy to honor the sale prices you saw yesterday. Please call and speak with a supervisor and we can get you taken care of. I sincerely apologize for the issue you have had.