After multiple attempts over two days of sending pictures, scanning myself and even driving to a different city to a full service dwd office; I finally got successfully I'd went sent to the video chat.
The young lady there was polite, curteous and competent. She had me verified in minutes using the same documents I had submitted clear pictures of numerous times. God love human beings!
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team