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The worst customer service ever!
They don't answer the phone
They DO NOT call back
They will make you wait on their online chat until you break and log off
They are haggling with me about the shipping cost refund...what a shame...haggling? Really?
It was not my first order with them but it is my last
Products used:
Contact lenses
Dino hasn’t received any votes.
Dino hasn’t received any thanks yous.
Dino doesn’t have any fans yet.
Dino isn’t following anybody yet.
Empty.
How it possible that this company has such a high rating? Possible fake reviews by the company?...
Positive: The order process was straightforward. Typical experience with onsite...
Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us.We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. So we can gather more details and address your concerns directly.
We value your business and hope to regain your trust. Thank you for bringing this to our attention.