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With the help of staff I purchased a 845.00 lightweight wheelchair. Ait was too small and the return charge is 84.50 plus shipping. The chair was never used and I was not told about this policy. I am out over! 00.00 to try a chair that the company recommended.
Eleanor D.'s review of 1-800Wheelchair.com earned a Very Helpful vote
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This company sells substandard items. I have found that out two times. The customer service is...
Beware, do not order anything from this company. I tried to insure I was ordering the correct...
Elenore, We appreciate you coming to us for your wheelchair needs, I reviewed your story with your salesperson and she recommended the 20" wide wheelchair but you insisted on the 18" wide wheelchair, she also shared with you our return policy that helps pays for "Free Shipping" to you and the restocking fee our supplier charges us. of course, the return shipping is on you as well, We understand that a resticking fee can sting, but we need to respect the cost all parties involved, We hope we can help you exchange the chair for one that fits your needs