My name is Elizabete and i live in Portugal EU. Since December 23 i have been trying to do a shopping at HollisterCo in order to send to my son who lives in USA. 3 times they canceled my order and i done everything they said; changed regions, called a Customer service in US, spent 1hour and 15 min on long distance and placed a manual order, called the store in NH; used the Chat like 5 times, used Messager to char with agent, had my sister who lives in USA to order for me with her card. Absolutely nothing worked till now and my son still doesnt have his gifts. It's terrible, has been a truly Nightmare.