Sold a bracelet on 24/12 posted am 27/12 sent buyer tracking. 2nd Jan vibted said I hadn't provided tracking so order had been cancelled. Buyer confirmed receipt & happy. I provided them tracking. They won't refund me as I didn't use evri I used post office. So I'm out the item and no money! Their policies are ridiculous. I bought item in December & it arrived faulty. I returned but couldn't claim either postage back even though item was misdescribed so down £8 for nothing. Horrendous site with ridiculous rules!