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I'm in Honolulu during peak season, between Christmas and New Year's. The host cancels ONE HOUR before I go to get the car, and customer service calls us to inform of this news. There is not one single other Getaround car available for the times we need it on the entire island of Oahu. They say the best they can do is a refund. I'm stuck without a car and have all these plans booked around the island. This is a horrible company, and my 3rd horrible experience with them. AVOID AT ALL COSTS TO AVOID SPOILING YOUR VACATION.
Tip for consumers:
Just an awful company.
Products used:
Car sharing service
I rented a car with Getaround for ONE DAY, a 12 hour rental. I originally booked it for 11 hours, but there was so much traffic on the way back that I had to extend it (which cost $27 for an hour). The original 11 hour booking was $140, plus $27 for the 1 hr extension, PLUS $38 for tolls (they charge $2.50 for each toll incurred, even if the toll is just 50 cents). So a 12 hour rental was $205, not including gas that I had to pay. The deposit was $4000 which hasn't come back on my credit card, even though it's been 7 days. They claim it comes back in 7-10 business days– I honestly don't see how this is financially feasible for most people, especially since the deposit comes back soooo slowly.
The crappy car I rented also had the side view mirror completely knocked off when I arrived to get it. The car smelled inside. My other friend who rented a Getaround, her car's trunk didn't even lock properly so she wasted an hour trying to tie it down with string. The quality of cars isn't monitered so you end up paying diamonds for a lemon.
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