Very poor integration of changes made in Nov. That were not made known to front line and above support techs, regarding admin privileges. Logging in requires so many steps just to get to cp because of the non stop promotions. Nothing is one click access. Terrible design. Also, they push you towards chat vs phone support but you ask a question on chat and wait ±5 minutes for any response, which tells me they are juggling who knows how many calls. Lastly, please change the on hold music to option OFF