Georgina H.

Airbnb in Ottawa, ON: a host who manages a lot of buildings cancelled while I was in the air. Upon landing, she stopped communicating with me: husband had dementia, plus traveling with two dogs.
Airbnb in Toronto: I contacted host and he said he'd get room ready. I showed up at the door and he didn't. It was late at night and I was a senior widow.
Airbnb in Phuket: broken gym equipment, dirty building. Host shows 7-year old photos: now couch and chair are dirty, broken table and chair, broken showerhead, and faucet moves around.
What's troubling is that there is no customer service to compensate guests. In a hotel, they'd offer you a free night's stay. They accept the dirty place in Phuket and didn't do much to help me out in Toronto. As for Ottawa, the Ottawa Citizen wrote up this "host" as she was very bad at managing multiple buildings. There is no quality control. Airbnb does not ask for recent photos from hosts. It's not worth it.
Besides the rates are getting so high that I might as well stay in a hotel. And it's become apparent that hosts have multiple homes that they rent out. This creates a housing shortage and increases prices in homes. This locks people out of the housing market. There are too many negatives.