I was OOT when the 2 products came to me. I was at the side of a dying family member. I was told by the representative on the phone that they would not be able to credit me since I was not in the state to participate in the 14 day trial and that all I needed to do was call during those 14 days and they the company would have helped me. Really at the bedside of a dying relative I should have thought to call Dermaliv.? I asked to talk with a supervisor and was told they were to busy helping others. That was a huge red flag there that I never should heave gotten involved with this company. Do not use this product. They have no customer service never mind a respect for an individuals life concerns.