Harriet Y.

I have had a horrifying experience with Pottery Barn Kids, I ordered a chair and ottoman in October which was promised for delivery in December. Despite my attempt to cancel the order upon the first notification of delay, they refused. At the time I ordered it, they charged me in full for the two items. After delaying the order again, they charged me again for the items. Not only have I paid twice, but I haven't received any merchandise and it is now February. I am beyond disgust and see my only options as filing a lawsuit against them.

I ordered some daily wear contacts for which I paid extra for fast shipping. After a week, the status of the lenses had not changed (order being processed). Very long story short, I was lied to, told it was my fault because I should have asked if they were in stock, told they would be shipped from the warehouse by Expedited shipping only to find out that they were sent by economy shipping. I am OUT of my daily lenses, told the incompetent customer service representatives that it was urgent and they LIED to me on several occasions. This is the absolute worst company I have ever dealt with and I am not young. They should be put out of business.

I don't care how cheap it is. It is a nightmarish shopping experience. The aisles are crowded to the point where you can't move your cart, they offer no help and their merchandise is awful.

I went into the store looking for a red concealer. They showed me a few but I ended up finding one that I like by going on their website while in the store, that is how knowledgeable their staff is about their own products. They must offer no training or be the worst place to work.

When you have such bad reviews, why do you continue to rip people off by doing things like putting their clothes on consignment without their permission? You all are the absolute WORST online consignment store I have ever dealt with. Your clothes for sale are dated, noted as stained or frayed yet you won't accept clothes for the same reason. I have a credit with you and there is not ONE single item on your website that I can even pretend to like. You should be ashamed.