Wilder g.

Customer service is the worst. I should have read the other reviews. Lycamobile can go verify this: on 5/5/2023 I used the live chat feature on their US website (my phone number is *********** go verify it in your log), and I wanted to ask something about my SIM card. The agent (Eyena) required me to pass a verification. That's normal. Then she asked for the 2 numbers I had called the most in the last 6 months. What? Why not the numbers I called today or something that is both identifiable and easy to give? Who expects to keep track of who I call the most? My mom, my bank, my lover? I gave some guesses but the agent denied them and then insultingly said they couldn't verify me anymore since my guesses were wrong, and when I asked for other ways to verify she refused. I have had experience with bad customer service, but never this dehumanizing. Literally they could just ask me what numbers I have called today or in the past 3 days. But they have to come up with this nonsensical test that an actual number holder STARING at the call log can not pass. I was very disappointed.

EDIT: Upon the posting of this review, Lycamobile contacted me, went through the mistake, and gave me the info. So I have updated this review and increased the score to reflect my personal experience. It is not good that this happened, but it is good to know they can sometimes rectify their mistake.