UGH! What an absolute SCAM! I never thought I'd have to worry about this kind of crap from a company that professes to have the values they do.
I placed an order, NEVER NOTICED ANYTHING ABOUT MEMBERSHIP... so much so that I wasn't even aware that membership was even a THING with this company, much less that I'd be signing up for it.
Suddenly, there's a whopping $60 fee on my credit card! I AM SO P! SS3D! Now I'm sitting on hold with them, and their recording says that it will take AN HOUR for someone to even be able to answer the phone. What the heck kind of support is this!
I don't want this membership, I won't USE this membership. Even if it were a good deal, since I got scammed into membership, I don't want to have anything to do with this company and will never EVER order from them again.
Their responses to people's complaints on here say that they email you the week before you'll be charged (no, they didn't), and then they email you again right before you'll be charged for the annual membership. (no, they didn't). If that were true, then there wouldn't be so many complaints on here.
If it were also true that we weren't getting scammed into the annual membership, and that it is made clear the customers, then there wouldn't be all these complaints.
Check out the Better Business Bureau as well. There were so many complaints that they had to call the company to get them to change their practices.
I'm a natural health care provider who treats HUNDREDS of people each year who use the products that Thrive Market sells. I will for sure be telling everyone about this scammy company and warning them to STAY AWAY.
Oh yeah... insult to injury... they tell you to try Chat support with them so you don't have to wait on hold so long... and it's so hard to even find the chat window, as it's only on certain windows. Then, once you click it, is just sits there looking like it's trying to open up, but it never does.
Probably because they're swamped with all the other angry people like me, trying to get their membership cancelled.
Hi Inga- I apologize that the membership charge came as a surprise. As a membership-based company, we offer a 30-day free trial that begins with the first Thrive Market purchase. After the trial, we charge the annual fee for our services, as clearly noted in the policy on the checkout page. We also send trial members an email reminder a few days before the membership is activated, as well as prior to renewal. Members can request to cancel anytime by calling us at 866-419-2174, chatting on our site, or visiting http://thrv.me/HzvsNz. The chat feature is accessible on each page of the website.