- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
After posting my very negative review I keep getting emails from their customer service department saying they want to help. I follow their instructions and then I get an email back saying that your complaint is closed. Please people, do not use this company. They cannot be trusted! We have a dress that we didnt order and are out a couple of hundred dollars- if I can caution people against losing money like we did I will!
Jacqui W.'s review of DHgate earned 8 Very Helpful votes
Jacqui hasn’t received any thanks yous.
Jacqui doesn’t have any fans yet.
Jacqui isn’t following anybody yet.
Empty.
Hi Jacqui W! This is Honey from DHgate Customer Service. We do understand that you are not happy with the decision made by the seller, so we will be here to help you with your concern. Even if you are not satisfied with the decision made by your dispute analyst we are here to help you in asking or requesting to have an appeal, we will make sure that this will be resolved the soonest possible of time. You can send us or your can contact us through http://www.dhgate.com/contact/contactUs.do. Rest assured that we will be doing our best to help you further.