Jean z.

Worst experience ever. The shoes I ordered did not fit properly and I'm convinced they were counterfeit. When I tried to return for a refund, there was no way to effectively communicate this. The dispute/mediation processes were difficult to maneuver with drop down menus as the only options. Responses were AI generated. My bank closed my issue as well because the way they have there website/messages set up, they look legitimate. They don't stand by their refund/return policy at all. I have shoes I can't wear and I'm out money.

Horrible customer service-beyond rude. They are not willing to work with you despite claiming they will. High interest rate so you can never pay it down. They take advantage of people when they need help.