Jeffrey G.

Used Agoda to book a hotel in ACY for wedding anniversary at the Golden Nugget. Go to check into hotel at around 5:15pm, hotel can find my reservations. Call Agoda rep and they say everything looks ok on their end after a 5-minute hold, I tell them again, the hotel says there is no reservation in my name nor the confirmation number they emailed to me. Agoda asks me to hold another 5 minutes while they try to figure out what is wrong. In the meantime a Golden Nugget manager at the check in sees that I am having trouble with Agoda and calls Golden Nugget reservations for me to see about getting me and my wife room. Agoda comes back on the line and says they need me to wait for a call back in 15 minutes while they call their intermediary to see about my reservation and then hangs up. I decide to have the manager book my room with Golden Nugget direct about $150 more expensive but at least I have a room for our anniversary weekend. At 6:40 pm Agoda sends me an email that my reservation has now been confirmed with the proper reservation # and then at 7:15 I get a call back I didn't pick up because by that time my wife and I are already checked in at the hotel and at dinner, Agoda didn't even leave a message. This is horrendous customer service and I will never use their services again. Go someplace to get your reservations, this service is unreliable and inexcusable for how they treated us! Zero Stars, If i Could.