Jennifer C.

I can't believe I have never heard of you. This has been an amazing shopping experience. You need to sell build-your-own book shelves that ship flat. IKEA style. Only not IKEA.

I have spent well over four thousand dollars at BTR since they opened. I'm in Montreal, wanted to support a local business. It all started to go downhill last summer when I ordered a red Kate Spade handbag for 285$ plus tax and as it turned out it was FAKE. I sent it back and demanded my money back. After weeks I got an email saying I could only receive a BTR credit because the bag according to them is authentic. That exact same bag is now selling for over 480$ on their site! I have lately returned ANYTHING that isn't a known brand. The quality of all other clothing is HORRENDOUS. Most branded clothing, shoes and accessories they receive are factory rejects. Yes if you shop very carefully you might get a 15%-20% deal on something overstocked that is authentic but don't waste your time. Alex if you read this, you are the only good thing going on at BTR, please go work elsewhere as this company is bound to go down in flames.