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I returned a shade to Lamps Plus. I was given two options: 1. Pay to ship the item to them 2. Destroy the item and send them a picture and I would receive a full refund. I am disgusted by the lack of respect for resources. I will never use this company again. Please, start caring about something other than the bottom line.
Tip for consumers:
horrible return policy
Products used:
lamp shade
Jennifer K.'s review of LampsPlus earned 2 Very Helpful votes
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I purchased three fans and then went to your store to purchase a down rod. I was told that there...
We are sorry to hear of the disappointment during your return. While we do offer free returns on some of our items, our lamps shades do not fall under our free return policy; we do apologize. Because of this, we did offer you a discounted return label to send this shade back to us for a refund. The other option that we offered you, which entailed the collapsing of the shade, and sending us the photo to receive your refund, is a return option we have in place for our shades as it is the most cost effective and environmentally friendly method. This method saves on extra car emissions as well as extra packing waste caused by having the shade shipped back.