Jennifer W.

Came to the Tampa, FL area for a 3 week stay for over $2,200. On first getting there the place was dirty, windows overs with old dog prints from animals, old smelly cloths left in washer, dog waste all over the place. Owner stated the place was just clean. A couple days in, cockroaches were found in the kitchen. But that was only the start. The enclosed fence fell down, the shower hose broke. The owner ordered a new shower head, that we had to install, along with a new filter for the A/C. Owner said she would replace fence or make a temporary fix so we could have our animals a place to run without worry. She never showed up. She called pest control and they stated the cockroaches were due to bad conditions in the home and old food. And it was only going to get worse. These were German cockroaches not the palmetto ones. They continued to get worse and got into the fridge and to our children's bed. We had to eat out bc it was so bad and eventually left over a week early because of the conditions. The owner stated the place was trashed before us and said nothing until the cockroaches started to come out. Upon leaving we cleaned and found old beer that dried up under the couch and beer bottle tops and confetti stocked to the floor. The owners reply that she has lived there with the cockroach's for a long period of time before and had no problem. They ca kids are running by they carry diseases and made me sick while there. AirBnB stated they have no policy about cockroaches and could only give us a refund of $8.30 for one night! Absolutely ridiculous!